Product Specialist - Windows

Product Specialist

The Product Specialist role at SRS Building Products is integral to delivering exceptional support and ensuring seamless coordination between our walk-in customers and operational teams, including outside sales, drivers, and warehouse staff. Tasked with maintaining optimal inventory levels, the Specialist will execute strategic purchasing decisions to meet customer demands efficiently and drive business growth. This position offers a unique opportunity to develop expertise in sales and inventory management within the building products industry, furthering career potential while embodying our values of leadership, teamwork, and integrity.

Key Responsibilities:

• Optimize Customer Engagement: Facilitate seamless purchasing experiences by assisting walk-in customers and managing inquiries via phone, enhancing customer satisfaction and fostering loyalty.
• Collaborate Across Teams: Partner effectively with the outside sales force, drivers, and warehouse personnel to ensure prompt and accurate delivery of products, contributing to exceptional service quality and operational efficiency.
• Inventory Management: Maintain vigilant oversight of inventory levels, executing timely purchase orders to prevent stockouts and ensure continuous product availability, thereby supporting uninterrupted sales operations.
• Drive Sales Growth: Identify and capitalize on new business opportunities by engaging with potential customers through strategic outreach, expanding the company's market presence and increasing revenue streams.
• Data Accuracy and System Integration: Utilize intermediate computer skills to accurately enter sales orders and process cash transactions, ensuring data integrity and smooth system functionality.
• Conduct Inventory Audits: Perform regular cycle counts and inventory analysis to verify stock accuracy, supporting effective inventory control and minimizing discrepancies.
• Strengthen Operational Compliance: Uphold company standards by conducting APPO and receiving processes with precision, overseeing the reconciliation tasks necessary to maintain compliant and organized operations.
• Promote a Positive Workplace Culture: Embody the company's "Make Money and Have Fun!" ethos, contributing to a vibrant and encouraging work environment where team members are motivated and engaged.

Direct Manager Direct Reports:

• The Product Specialist reports directly to the Branch Manager of Roofline, an SRS Distribution company. This role is integral to the branch's success in inventory management and customer satisfaction.
• Direct Reports: The Product Specialist position does not have any direct reports. However, the role requires close collaboration with various teams including outside sales forces, drivers, and warehouse personnel to ensure operational efficiency and optimal inventory levels.

Travel Requirements:

The Product Specialist at SRS Building Products is required to engage in periodic travel, primarily regional, to support inventory management and customer engagement initiatives effectively.

Physical Requirements:

The Product Specialist role at SRS Building Products predominantly operates within a standard office environment and involves regularly communicating with internal and external stakeholders, both in person and over the phone. The position generally requires the ability to remain in a stationary position for extended periods, as well as operate a computer and other office equipment efficiently. The role may occasionally necessitate walking short distances within the premises to liaise with warehouse personnel or attend meetings. Applicants should be capable of adjusting to these physical requirements but are encouraged to request reasonable accommodations if needed to perform the essential functions of the job effectively. SRS Building Products commits to providing necessary accommodations to qualified individuals in accordance with ADA guidelines and corporate policies.

Working Conditions:

The Product Specialist position at SRS Building Products operates within a dynamic and professional setting, characterized by a hybrid work environment that combines both in-office and remote work. This role necessitates a presence in our Sacramento branch to closely collaborate with our outside sales team, drivers, and warehouse personnel, ensuring seamless customer interactions and inventory management. In addition, remote capabilities allow for flexibility in managing responsibilities, enhancing the work-life balance while maintaining productivity. The pace is fast-paced and deadline-driven, requiring the ability to swiftly address customer needs and execute precise inventory control measures. This environment fosters a culture of teamwork and efficiency, positioning the Product Specialist as a crucial contributor to our business growth and customer satisfaction.

Minimum Qualifications:

• Demonstrated experience in customer assistance, specifically in resolving purchasing needs for both in-person and telephonic inquiries.
• Proven ability to identify and develop new sales opportunities through proactive communication with potential clients.
• Proficiency in using computer systems for entering sales orders, managing cash transactions, and maintaining accurate records within company software platforms.
• Extensive experience in cycle counting and inventory control processes to ensure optimal stock levels.
• Practical experience with Accounts Payable, Purchase Orders, and Receiving functions.
• Strong skills in financial reconciliation to manage and verify transactions effectively.
• Visible commitment to reliability, safety protocols, and collaborative teamwork.
• Bilingual proficiency in English and Spanish is considered advantageous.
• Positive engagement with the company culture, embracing values such as "Make Money and Have Fun!"
• Valid driver's license with a clean driving record and dependable transportation for work commutes.
• Authorization to work in the United States without the need for employment-based visa sponsorship indefinitely.
• Successful completion of a criminal and driving background check, along with a pre-employment drug screening.

Preferred Qualifications:

• Advanced Industry Knowledge: Demonstrable understanding of building products and roofing materials, with the ability to quickly adapt to new product lines and innovations.
• Sales Acumen: Proven track record in identifying and cultivating new sales opportunities, with a focus on fostering long-term customer relationships and strategic partnerships.
• Inventory Management Excellence: Strong skills in just-in-time inventory management, with experience using sophisticated inventory management software and systems to optimize stock levels.
• Analytical Proficiency: Exceptional analytical skills, capable of interpreting sales and inventory data to drive purchasing decisions and enhance operational efficiencies.
• Negotiation Expertise: Experience in supplier negotiations to secure favorable terms and pricing, ensuring optimal financial outcomes for the organization.
• Operational Coordination: Ability to effectively collaborate with cross-functional teams, including sales, logistics, and warehouse operations, to meet customer needs and drive business success.
• Customer-Centric Focus: Demonstrated commitment to providing superior customer service, ensuring consistency in fulfilling customer requirements with precision and timeliness.
• Bilingual Communication: Proficiency in Spanish and English to facilitate enhanced communication with a diverse customer base, thereby improving customer engagement and satisfaction.
• Technological Literacy: Advanced proficiency in utilizing enterprise resource planning (ERP) software and other digital tools to streamline operations and improve data accuracy.
• Commitment to Continuous Improvement: Enthusiastic approach toward professional development and continuous learning in industry trends and best practices to drive personal and organizational growth.

These preferred qualifications represent the ideal candidate's ability to contribute strategically and operationally to SRS Building Products while upholding the company's core values and enhancing customer satisfaction.

Minimum Education:

A high school diploma or equivalent is required.

Preferred Education:

A bachelor's degree in business administration, supply chain management, or a related field is preferred, in addition to the requisite experience.

Minimum Years Of Work Experience:

The job posting does not explicitly state the 'Minimum Years of Work Experience' required for the Product Specialist role.

Certifications:

No specific certifications are required for the Product Specialist role at SRS Building Products.Preferred:

• Although not mandatory, certification in inventory management or a related field may be advantageous.
• Forklift certification may enhance the candidate's qualifications, given the job's potential requirements for handling warehouse operations.

This role values practical experience and skills pertinent to purchasing and inventory management over formal certifications.

Competencies:

• Customer Service Excellence: Proficiency in assisting walk-in customers and handling phone inquiries effectively, ensuring a positive customer experience and fostering long-term client relationships.
• Sales Development Acumen: Ability to identify and develop new sales opportunities by proactively engaging potential customers, enhancing revenue generation and market penetration.
• Inventory Management Expertise: Demonstrated skill in conducting cycle counts and maintaining inventory control, with the capability to execute just-in-time purchase orders to ensure optimal stock levels and operational efficiency.
• Technical Proficiency: Competence in using company software for entering sales orders and managing cash transactions, supporting seamless and accurate record-keeping and financial operations.
• Collaboration and Teamwork: Effective coordination with cross-functional teams, including sales, drivers, and warehouse personnel, to achieve organizational goals and enhance service delivery.
• Operational Reliability and Safety: Commitment to reliable performance, safety standards, and teamwork, contributing to a secure and productive work environment.
• Bilingual Communication