Program Administrator - Claims Coordination - Full-Time

Program Administrator - Claims Coordination - Full-Time Chicago, United States | Posted on 08/17/2026 The Staff Pad has partnered with a leading roofingcompany in Chicago, IL, to hire a Program Administrator who will play a keyrole in coordinating insurance claims, supporting customers, and keepingprojects moving efficiently from assignment through completion This is an excellent opportunity for acustomer-focused, organized professional who thrives in a fast-pacedenvironment and enjoys coordinating with customers, insurance carriers,inspectors, estimators, and internal teams Schedule: Full-Time | Monday–Friday, 10:00 AM–7:00PM Compensation: Pay Structure: $36,000 salary + 1.25% ofcontract value upon job invoice What You’ll Do Customer Contact & Experience Respondto new claim assignments within one hour with warmth, clarity, andprofessionalism Setclear expectations and introduce customers to the company’s process andvalue Provideproactive communication throughout the customer journey Anticipatecustomer needs and resolve concerns promptly Createa positive customer experience through empathetic listening, clearcommunication, and consistent follow-through Claims Coordination & Documentation Coordinateinspections by assigning inspectors and estimators as needed Ensureinsurance-formatted estimates are completed and delivered within 72 hours Maintaincomplete and accurate customer records in the CRM Documentcommunications, notes, files, timelines, approvals, and otherclaim-related information Coordinateeffectively with internal teams and external partners Customer Satisfaction & Issue Resolution Monitorcustomer satisfaction throughout the claims process Addressconcerns quickly and minimize delays or friction Buildcustomer trust through responsive, professional service Representthe company’s values by making every interaction easy, helpful, andpeople-focused Compliance & Performance Followcarrier requirements, insurance processes, documentation standards, andinternal policies Maintainaccurate and timely claim documentation Meetperformance goals related to responsiveness, conversion, customersatisfaction, documentation accuracy, and cycle time What We’re Looking For Customerservice or administrative experience in roofing, construction, insurance,or claims Strongorganizational, time-management, written and verbal communication skills Abilityto manage multiple claims and priorities in a fast-paced environment Attentionto detail, documentation accuracy, customer focus and problem-solvingskills Abilityto work effectively with customers, carriers, inspectors, estimators, andinternal teams Comfortableworking toward performance and productivity goals If you’re acustomer-focused, organized professional who thrives in a fast-pacedenvironment and wants to make a meaningful impact, we encourage you to applytoday! #J-18808-Ljbffr The Staff Pad