Service Desk Analyst

IT Technician I Lennar is one of the nation's leading homebuilders, dedicated to building quality homes and providing exceptional customer service. The Onsite IT Technician I provides basic technical support for Lennar Associates, resolving hardware and software issues, managing data systems, and supporting internal client relationships. Responsibilities Provide hardware, software, and end‑user support. Support others by working on a variety of data management tasks. Help manage internal client relationships by carrying out standard requests. Follow best practice support documentation in resolving tickets. Provide basic incident resolution and escalation. Troubleshoot and resolve computer workstation issues. Enact manufacturer warranties to repair equipment. Maintain and update ServiceNow tickets daily with accurate, reproducible details. Help different divisions prepare and coordinate project plans for technology equipment installation. Resolve printer and copier issues across the division. Arrange and coordinate technical support for meetings and events, including video conferencing and audio/visual needs. Maintain, upgrade, install, and replace hardware and software as required. Report instances of server downtime and LAN/WAN connectivity issues immediately. Perform basic troubleshooting on LAN/WAN connectivity under guidance. Provide weekly status reports summarizing activities and outstanding issues. Monitor and assist with coordinating third‑party support contractors. Perform other duties as assigned by the Onsite IT Manager. Qualifications Basic understanding of technology standards. Ability to perform routine work assignments. Proficient in basic troubleshooting of IT issues. Good communication and teamwork skills. Ability to recognize and escalate issues appropriately. High school diploma required or GED; bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred. Minimum 1+ years of experience required. Benefits Robust health insurance plans: Medical, Dental, and Vision coverage. 401(k) retirement plan with a $1 for $1 company match up to 5%. Paid parental leave and an associate assistance plan. Education assistance program and up to $30,000 in adoption assistance. Up to three weeks of vacation annually, holiday, sick leave, and personal day policies. New hire referral bonus program and significant home purchase discounts. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #J-18808-Ljbffr