Front Desk Clerk (2) Openings

Front Desk Clerk (2) Openings

The Front Desk Clerk, under the direction of the Front Desk Supervisor or Guest Services Supervisor, is responsible for accommodating hotel patrons by registering and assigning rooms to guests, securing method of payment, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest's accounts, making and confirming reservations, and presenting statements to guests. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

Essential functions include computing bill, posting charges, collecting payment, making change for guests, reconciling daily paperwork, making and confirming reservations, providing attentive, cheerful, courteous and professional service to all customers, reporting safety and security hazards to proper authority, keeping records of room availability and guest accounts, promoting and selling all aspects of the property, transmitting and receiving messages, setting wake up calls, routing calls to guest's rooms, other departments and Sault Tribe businesses, issuing room keys, answering inquiries, giving general information and processing calls, maintaining cash drawer, completing end of shift reports, communicating with housekeeping staff on room status, handling paging for Casino complex, and maintaining log of maintenance issues.

Additional responsibilities include complying with company and departmental policy and procedures, assisting Bell/Valet with luggage and parking vehicles, and all other job related duties as assigned.

Contacts include immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendors/service providers.

Physical requirements include constant standing, use of hearing and typing; frequent walking, pushing/pulling, use of near/midrange/far vision, depth perception, and color/field of vision and bending. Working conditions include frequent exposure to noise and air quality; occasional exposure to weather, extreme heat/cold and wet/humidity. Potential hazards include frequent computer and exposure to equipment and occasional exposure to moving mechanical parts and chemicals.

Requirements include a high school diploma or equivalent, one year of experience working in the Hospitality industry preferred, knowledge of principles and processes for providing customer service, working knowledge and ability to use word processing and spreadsheet and data base software, working knowledge and ability to use office machines, effective communication skills, ability to maintain an effective working relationship with supervisory personnel, coworkers and the general public, flexibility to work various shifts, ability to work with minimal to no supervision, and ability to maintain confidentiality. Native American preferred.

A criminal background investigation and pre-employment drug testing are required.