Restaurant Manager - Caffe al Teatro

The Caffe al Teatro Manager leads front-of-house teams, drives speed and accuracy of service, and collaborates with cross-functional resort departments to deliver a seamless guest experience across the property. Key Responsibilities Operational Leadership Oversee daily QSR operations, ensuring speed of service, order accuracy, and product quality meet brand standards Manage opening, operating, and closing procedures to ensure operational readiness and consistency Conduct performance coaching, evaluations, and ongoing development conversations Foster a positive, high-energy work environment that emphasizes teamwork, efficiency, and accountability Lead daily shift briefings to communicate priorities, promotions, and operational updates Guest Experience Deliver a fast, friendly, and consistent guest service experience aligned with resort standards Resolve guest concerns quickly and professionally, implementing service recovery strategies when needed Promote property-wide offerings by maintaining knowledge of resort restaurants, events, and amenities Maintain visible leadership presence during peak periods to engage guests and support operations Financial & Administrative Management Manage labor deployment to meet productivity and budget targets Monitor sales, transactions, and key performance indicators (KPIs) such as throughput, check average, and labor cost Control inventory levels, ordering, and waste management for food, beverage, and supplies Review daily financial reports and identify opportunities for operational improvement Education & Experience High school diploma or equivalent required; degree in Hospitality, Business, or related field preferred 2 years of supervisory or management experience in quick-service, fast casual, or high-volume restaurant operations Experience in a casino, resort, or multi-unit environment preferred Knowledge & Skills Strong operational knowledge of high-volume QSR or fast casual environments Proven ability to manage fast-paced service with a focus on speed and efficiency Strong leadership, coaching, and team development skills Financial acumen, including labor management and cost control Excellent problem-solving, organizational, and communication skills Licenses & Certifications Food Safety Certification (e.g., Health Card) Alcohol Awareness certification Work Environment Fast-paced, high-volume casino resort environment Requires extended periods of standing and walking Must be flexible to work nights, weekends, and holidays based on business demands Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #J-18808-Ljbffr