Dispatcher

Poolsure, an Aquasol Company is searching for a Dispatcher to join our team in Houston, TX.

The Dispatcher works closely with Field Operations and cross-functional departments to ensure customer needs and concerns are addressed efficiently and effectively. This role is primarily responsible for coordinating and scheduling field technicians and/or delivery drivers based on business demands, customer priorities, and operational requirements.

The ideal candidate is highly organized, detail-oriented, and proactive, with strong communication and problem-solving skills. The Dispatcher must be able to anticipate potential delays, identify operational challenges, and take appropriate action to minimize disruptions while maintaining a high level of customer satisfaction.

Responsibilities:

• Schedule and dispatch field technician and/or delivery drivers based on business needs, customer priorities, and resource availability.
• Monitor daily schedules and proactively identify potential delays, scheduling conflicts, and operational challenges.
• Communicate schedule updates, service changes, and delays to field teams, internal departments, and customers as needed.
• Coordinate with Field Operations and other departments to ensure efficient workflows and timely service delivery.
• Adjust schedules and reallocate resources as needed to respond to changing business demands.
• Maintain accurate scheduling records, service updates, and dispatch documentation.
• Provide timely updates and support to resolve customer concerns and operational issues.
• Identify opportunities to improve scheduling efficiency, productivity, and overall service performance.
• Maintain a customer-focused approach while balancing operational priorities and business objectives.

Qualifications:

• High School Diploma or equivalent required
• Strong organizational and time-management skills
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving skills and the ability to anticipate and respond to challenges.
• Proficiency with scheduling systems, dispatch software, and Microsoft Office applications.
• Ability to collaborate effectively with field personnel and cross-functional teams.

About Poolsure:

Poolsure is a leading provider in the commercial and municipal swimming pool industry, offering advanced chemical controllers, chemical feed equipment, maintenance and repair services, training, and bulk chemical deliveries. With operations across Texas, Arizona, Louisiana, Mississippi, and Central to Northeast Florida, we are dedicated to ensuring the safe and enjoyable use of aquatic facilities. Our team is made up of highly skilled professionals who are passionate about what they do, committed to excellence, and driven to provide innovative solutions to our clients. Join us and be part of a company that values professionalism, teamwork, exceptional customer service, and the continuous growth and development of our employees.