Retail Supervisor

Retail Supervisor

The Retail Supervisor is responsible for leading the daily operations of the Silver Key Thrift Store, ensuring efficient workflows, strong team performance, and exceptional customer service. This role provides hands-on leadership, supports staff and volunteer development, and promotes a positive, productive, and enjoyable workplace culture. The Retail Supervisor works closely with the Retail Sales Director to implement store objectives, communicate operational updates, and address needs or concerns. This position requires flexibility to work and travel between Silver Key Thrift Store locations as needed to support operations and business needs. This full-time position includes benefits and requires availability on Saturdays.

The Retail Supervisor creates an extraordinary customer service experience by providing friendly, responsive service and maintaining a welcoming store environment. They supervise, direct, and work alongside staff and volunteers to ensure smooth daily operations. They foster a work environment that is safe, productive, fun, and engaging for staff and volunteers. They assist with scheduling and coordinating volunteers to ensure adequate shift coverage. They oversee and participate in the intake, processing, pricing, and stocking of donations, ensuring compliance with established guidelines. They supervise daily store operations, including opening and closing the store, cash handling, register reconciliation, and deposits. They provide specialized customer service to individuals in need of Durable Medical Equipment (DME) donations. They use extensive retail and resale knowledge to identify valuable merchandise, stay current on fashion and consumer trends, and make informed pricing decisions that balance customer value with maximizing store revenue. They maintain high standards of visual merchandising, store presentation, organization, and cleanliness to create an inviting shopping environment. They monitor sales performance, merchandise rotation, and operational goals, taking proactive steps to improve results and maximize revenue opportunities. They provide ongoing coaching, training, and performance feedback to improve staff and volunteer performance. They ensure adherence to store policies, procedures, and safety standards. They perform administrative duties including data entry, tracking sales, preparing reports, and maintaining organized records. They collaborate with the Retail Sales Director to implement improvements that support store performance and volunteer growth. In the absence of the Retail Sales Director, they assume responsibility for overall store operations and make independent decisions to maintain efficiency and resolve issues. They work collaboratively across Silver Key Thrift Store locations, providing operational support and maintaining consistent standards in customer service, merchandising, and store procedures. They supervise staff and volunteers. Silver Key is a volunteer centric organization. They will be leading, supporting, and engaging with volunteers, so it is their responsibility to show appreciation for their efforts and provide guidance. They perform other duties as assigned.

High School Diploma or equivalent. Two or more years of retail and cash handling experience. Two years of volunteer leadership experience. This position requires good proficiency in the use of a Point of Sale register, computer, email, Microsoft office applications. Demonstrate strong verbal and written communication skills, analytical skills, and interpersonal skills. Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals. Ability and comprehension of basic math including percentages and fractions; capable of interpreting appropriate retail sales data from management. Must possess and maintain a Colorado Driver's License.

Supervises volunteers and employees. Silver Key values the growth and development of our full-time hourly employees. With supervisor approval, you can take advantage of various professional development opportunities to build your skills and advance your career. These opportunities are tailored to help you excel in your role and contribute more effectively to our mission of serving seniors. Mental Health First Aid. Peer Support Certification. Volunteer Management.

Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Standing and Walking: Prolonged standing and walking throughout the shift. Manual Dexterity: Frequent use of hands and fingers to operate store equipment. Reaching and Handling: Regular reaching to stock shelves and handling merchandise. Communication: Ability to talk, hear, and interact with customers and team members. Bending: Frequent stooping, kneeling, or crouching to access lower shelves. Lifting and Carrying: Must lift and move up to 50 pounds regularly. Pushing and Pulling: Occasional pushing and pulling of carts or merchandise. Visual Acuity: Adequate vision for reading labels, quality control, operating equipment, and ensuring accuracy. Fast paced with moderate noise within a retail atmosphere with shoppers, music, and warehouse traffic.