Associate Director of Enterprise Applications

The Associate Director of Enterprise Applications works closely with the Director of Enterprise Applications to manage and optimize the organization's portfolio of enterprise software platforms. These software platforms include Information Systems (IS), CRM, HRIS, Finance and other mission-critical systems. This role provides day-to-day leadership for application operations, supports modernization and integration initiatives, and ensures that applications deliver maximum value to users. The Associate Director acts as a bridge between technical teams and business stakeholders, ensuring alignment, consistency, and compliance.


POSITION SPECIFIC RESPONSIBILITIES AND EXPECTATIONS

Leadership

• Partner with the Director to execute the enterprise applications strategy in alignment with organizational goals.
• Supervise and mentor application administrators, analysts, and developers on operational tasks and projects.
• Coordinate with cross-functional teams to identify opportunities for application enhancements and process improvements.
• Support budget planning and licensing management for selected applications.

Application Management

• Oversee day-to-day application performance, availability, and user support.
• Manage application lifecycle tasks such as upgrades, patches, enhancements and change requests
• Ensure application data integrity, accuracy, and compliance with internal standards.
• Work closely with security teams to implement proper configurations and access controls.

Collaboration

• Serve as a liaison between functional units and technical teams to ensure clear requirements and timely deliverables.
• Collaborate with the Director of IT Infrastructure to ensure applications perform optimally in the environment.
• Document workflows, configurations, and governance processes for assigned applications.

Governance & Compliance

• Enforce application governance processes, standards, and documentation.
• Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX) and industry best practices.
• Maintain strong change management processes to minimize business disruption.

Vendor Management

• Coordinate with external vendors for technical support and service requests

Innovation & Continuous Improvement

• Identify opportunities for business process improvements by leveraging existing application capabilities.
• Assist in evaluating emerging technologies and making recommendations for piloting or adoption.
• Monitor key application metrics and prepare reports for leadership review.

UNITY ENVIRONMENTAL UNIVERSITY INSTITUTIONAL RESPONSIBLITIES:

• Stay open to counterintuitive ideas and direct feedback. Unity employees are expected to think creatively and remain open to approaches that challenge initial instincts or traditional methods. Taking direction, seeking clarity, and executing with precision are critical to moving innovative work forward.
• Work confidently with AI, digital tools, and emerging systems. As a technology-enabled institution, Unity expects all employees to adopt a growth mindset around digital tools. This includes using AI systems to enhance productivity and decision-making, as well as learning new platforms and processes with curiosity and accountability.
• Deliver results in a fast-paced, evolving environment. Agility, resilience, and follow-through are essential. Employees must remain focused on outcomes even as priorities shift, iterating quickly and adjusting to change without losing momentum.
• Communicate with clarity and consistency. Strong written and verbal communication, including the ability and willingness to engage professionally by phone, video, and digital channels is essential. Employees must document decisions, convey key information clearly, and support alignment across teams.
• Model integrity and professionalism in all aspects of work. Every employee is responsible for upholding high ethical standards, demonstrating sound judgment, and maintaining an ownership mindset when it comes to their role and results.
• Own the accuracy of your work. While Unity equips employees with advanced systems and AI-enhanced tools, the responsibility for quality, precision, and correctness rests with the individual. Attention to detail and proactive error-checking are non-negotiable.
• Demonstrate a commitment to sustainability in all aspects of work. This includes responsible stewardship of resources, strategic decision-making, and ensuring long-term institutional impact.
• At Unity, we encourage input, feedback, and collaboration from all employees, your perspective matters. However, once a decision has been made, employees are expected to act as an extension of their supervisor's bandwidth, carrying out directives with clarity, consistency, and precision. We do not operate in independent silos; instead, we emphasize cross-functional collaboration and shared accountability.
• Perform other duties as assigned.

Required:

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, a related field or a combination of education and experience.
• 5+ years of experience in enterprise application administration, development or support roles
• Experience in ERP, CRM, and other core enterprise systems.
• Experience with cloud-based SaaS application platforms and integrations.
• Experience with Salesforce Ecosystem a plus.

• Strong understanding of application architecture and integration methodologies.
• Familiarity with project management frameworks (Agile, Waterfall).

WORK SCHEDULE / AVAILABILITY REQUIREMENTS


Work hours are specific to the requirements of this position and can include days, evenings, and weekends as scheduled by their supervisor to best support students. Working extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and meeting the Institution's needs. Although Unity Environmental University employees are generally scheduled to work at their specifically assigned locations, there are times when travel is necessary, and employees are required from time to time to attend events, meetings, or work temporary assignments at any Unity Environmental University location.


PHYSICAL DEMANDS


While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications.


ENVIRONMENTAL CONDITIONS


Work is performed mostly in an office setting. The noise level in the work environment is normally moderate. Exposure to changes of temperature or humidity 1-33% of the time.


POSITIONS AT UNITY ENVIRONMENTAL UNIVERSITY ARE DEPENDENT ON THEIR VIABILITY AND AN ESTABLISHED VIABILITY MATRIX. THE VIABILITY MATRIX FOR THIS POSITION IS:

• Enthusiastic support and ability to work within the Enterprise Model
• Unity Environmental University has an operating budget of $100M annually, with a positive net margin
• Business operations require the use of system-wide technological platforms
• Ongoing institutional commitment to digital transformation and continuous improvement
• Unity Environmental University utilizes a minimum of 10 business applications, with a 90% integration rate into our core enterprise system.