Director of Network Operations

Job Description

Job Description

Apply now: Director, Network Operations, location is Onsite – New York, NY (5 days/week). The start date is ASAP for this contract-to-hire position.

Job Title: Director, Network Operations Location-Type: Onsite – New York, NY (5 days/week) Start Date Is: ASAP Duration: Contract-to-Hire Compensation Range: $95.00/hr – $110.00/hr W2 Hours: 40 hours/week Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship . Must currently be based in the NY/NJ/CT tri-state area. No relocation. Must be authorized to work in the U.S. without current or future sponsorship.

Job Description: Lead Network Operations across complex, high-visibility live-event environments, ensuring network reliability, operational readiness, effective incident response, and successful team execution.

Day-to-Day Responsibilities:

• Oversee daily Network Operations across multiple venue environments

• Lead network readiness and technical resource planning for live events

• Ensure pre-event checks, reporting, monitoring, and coverage are completed

• Monitor network health, performance, availability, and operational readiness

• Build and maintain SolarWinds dashboards, alerts, and operational reporting

• Track network infrastructure projects, changes, incidents, risks, and priorities

• Coordinate Network Operations and Engineering resources across projects and events

• Lead incident triage, escalation, service restoration, and high-priority network issues

• Maintain processes for alert handling, incident response, escalation, and change management

• Partner with Network Engineering, Technical Operations, and other technical stakeholders

• Provide network performance, project, and incident updates to technical leadership

• Lead and mentor a growing team of technical professionals

• Provide hands-on technical leadership during major incidents and critical projects

Minimum Requirements:

• 5–10 years of Network Operations, Network Engineering, Network Infrastructure, or related experience

• Previous people-management experience, ideally managing 5–10 technical professionals

• Strong enterprise networking background supporting complex LAN/WAN environments

• Strong Cisco networking experience, including enterprise LAN and Catalyst environments

• Strong SolarWinds experience with monitoring, dashboards, alerting, and reporting

• ServiceNow or similar incident/ticketing platform experience

• Strong understanding of incident management, escalation, change management, monitoring, and service restoration

• Experience managing multiple network projects, infrastructure changes, deadlines, and technical resources simultaneously

• Strong project-management, organizational, and stakeholder communication skills

• Ability to remain calm and decisive during high-priority incidents and operational events

• Ability to work independently with minimal day-to-day direction

• Must currently reside in the NY/NJ/CT tri-state area; relocation candidates will not be considered

• Must be authorized to work in the U.S. without current or future sponsorship

• Ability to work onsite in New York City 5 days/week

• Flexibility for occasional evening and weekend support around events, outages, and network changes

Preferred Qualifications:

• Experience supporting 24/7, mission-critical, or high-pressure operational environments

• Experience in live entertainment, venues, sports, broadcast, gaming, aviation, transportation, utilities, critical infrastructure, defense, or public safety

• Experience supporting network operations for live events or similarly time-sensitive environments