Director of Operations

Fort Pilates is a neighborhood studio devoted to the art of considered movement, built on warmth, intention, and genuine connection. Our teaching style is informed by the belief that a strong practice is ever evolving, ever motivating, and ever present. We are a community of movers, educators, and creative thinkers, dedicated to building a studio that encourages and inspires our clients while supporting one another's growth and continued education. Rooted in Fort Greene's community of movers and creatives, we are entering an exciting phase of growth and are seeking a Director of Operations to help steward the next chapter of that vision. About the Role Fort Pilates is seeking a Director of Operations to oversee the day-to-day operational health of all studio locations. This role is responsible for consistency, efficiency, and service standards across the business, and serves as the primary operational link between studio-level staff and ownership. The Director of Operations leads our Studio Managers, owns company-wide sales and revenue targets, and manages the systems that keep the business running smoothly. This is a full-time, in-studio, client-facing role. This role also plays a key part in shaping the strategic direction of the business — developing and executing strategies to grow and diversify revenue streams across our services and offerings. Scope of the Role Studio Operations — Oversee daily operations, service standards, and studio presentation across all locations Team Management — Hire, train, and support studio managers and studio staff Instructor Support — Manage scheduling, onboarding, and instructor-client continuity Sales & Revenue — Own company-wide revenue targets and growth strategy Marketing & CRM — Manage lead marketing efforts using Klaviyo, Mindbody, and social channels Partnerships — Develop partnerships and strategy to create a wider network Purchasing & Inventory — Manage vendor relationships, supply ordering, and retail inventory Qualifications Required 2+ years of experience managing a service-based business, preferably in fitness, wellness, or hospitality Experience managing a team of 3 or more, including hiring, onboarding, and performance management Proficiency with booking/scheduling software (Mindbody or equivalent strongly preferred) Experience with payroll processing and working alongside accounting professionalsStrong organizational skills, with the ability to manage priorities across multiple locations Excellent written and verbal communication skills Comfort with project management tools (Monday.com or equivalent) Experience with lead marketing platforms Klaviyo or equivalent Ability to operate independently in a small-business environment A genuine passion for people, and a drive to contribute to the growth and success of the business Base salary: $90,000–$110,000, commensurate with experience Performance bonus: Quarterly, tied to company-wide revenue targets Health insurance stipend Paid time off & 401k Complimentary Pilates classes at all Fort Pilates locations Full compensation details, including bonus thresholds, will be outlined in the formal offer letter. #J-18808-Ljbffr