Customer-Facing AI Engineer: Deploy AI Automations

About Fulcrum

The $1.5 trillion insurance industry is powered by brokers. Every business needs insurance, and the brokerage industry is hamstrung by account management capacity. Account managers are constantly pulled in multiple directions—keying information into systems, chasing documents, doing mundane work—rather than focusing on the client interactions that actually matter. Most brokerages either outsource this work or grind through it manually.

We're building an AI platform to automate this insurance drudgery. Our platform already saves customers thousands of hours and millions of dollars every year. Our customers love the product— we have deep penetration within enterprise brokerages and genuinely enjoy making our customers' lives better. We just raised our Series A and are just getting started.

Why Fulcrum

• Rocket-ship growth. We’ve achieved multiple seven figures in ARR in just over a year, serving large enterprise clients including 30% of the top 50 brokers in the country.

• Extreme ownership. You’ll work directly with enterprise users and ship end-to-end products that save them hours every week.

• Bleeding-edge problems, real impact. Tackle tough AI and product challenges whose wins show up immediately in customer workflows.

• In-person collaboration. Join a lean, staff-level team (ex-Affirm, Uber, DoorDash, McKinsey) working side-by-side in San Francisco; we believe the best ideas are fostered in an in-person environment.

• Top-of-market rewards. Competitive base salary plus meaningful founding-team equity.

About the Role

We’re seeking a Forward Deployed Software Engineer to work directly with our customers to implement our technology and build any required customizations. In this role, you will apply your problem‑solving ability, creativity, and technical skills to be a customer’s first resource for implementing AI automations in their company. This role is critical in helping us deliver reliable, compliant, and efficient solutions to brokers and their clients.

Responsibilities

• Own the end‑to‑end implementation and execution of high‑stakes customer engagements and projects, determining customer requirements and how best to apply our AI automations to their workflows.

• Implement and build new features with customers, and integrate them into the core engineering product.

Requirements

• 2+ years of relevant, post‑college work experience in a fast‑moving environment.

• Strong coder with proven proficiency in Python and TypeScript .

• Excellence in technical documentation and cross‑team communication.

• Ability to collaborate with technical and non‑technical customers; comfortable working in a dynamic environment with evolving objectives and many iterations with customers.

• Ability to work 5 days a week from our San Francisco office (open to candidates willing to relocate).

#LI-FC1

Our Team and Philosophy

• Builders at heart. You don't wait for a process to exist—you create it, refine it, and own it.

• Bias toward action. You have an internal sense of urgency. You'd much rather get something done today than tomorrow.

• Owners, not renters. You treat the company's money and decisions like your own. You hold yourself accountable to outcomes, not just outputs.

• Ambitious about the opportunity. You're excited about building the defining AI company in the insurance industry—and you understand that great finance is a competitive advantage.

What We Offer

• Competitive salary + meaningful equity.

• Full health, dental & vision.

• High-ownership, high-trust culture with lightning-fast executors.

• Regular team off-sites, dinners, and an office stocked for builders.