Business Analyst

Job Description

Job Description

Role & Responsibilities

• Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to Samsung Electronics' policies and agreements.
  
• Manage account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
  
• Update, and maintain customer and order data, ensuring data integrity and accuracy.
  
• Review and validation price adjustment chargeback claims with finance and Sales.
  
• Point of contact to help Identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
  
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
  
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
  
• Assist the team on various projects as needed.
  

Skills needed

• Bachelor's degree in a related business field.
  
• 3-5 years of experience in order management or a related field.
  
• Proficiency in SAP and EDI for order processing.
  
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
  
• Strong written and verbal communication skills.
  
• Problem-solving and critical thinking abilities.
  
• Ability to multitask efficiently and work under pressure.
  
• Self-motivated and capable of working independently.
  
• Knowledge of builder systems, such as Supply Pro and KOVA