Office Assistant

Office Assistant

Office Assistants are responsible for processing appointments, customer reception, and encounter management of both visits in person and contacts by phone. Processes medical information including, but not limited to, results and encounter documentation that may be electronic or paper. May have primary or back-up responsibility for managing encounter charge posting and clinic billing functions in an accurate and timely manner. Assists with questions regarding their care and service. Performs additional responsibilities as needed by individual clinic/office settings and as directed by Clinic Supervisor or Clinic Director.

Department: Family Medical Center - Mattoon

Hours: Full-time/40 hours per week.

Required: HS Diploma

Pay: Based on experience, starting at $16.94

Responsibilities:

Answers all incoming calls to the clinic and forwards calls to the appropriate individuals or takes detailed messages as appropriate.

Completes patient check-in process by verifying that all patient information is current and accurate and by preparing the patient file for the clinical staff.

Completes patient check-out process, taking and posting personal payments, entering charges on the charge ticket and totaling.

Enters payments into the cash drawer and reconciles the cash drawer totals on a daily basis. Prepares bank deposits on a daily basis.

Greets patients and visitors to the clinic.

Performs general clerical functions including preauthorization or referral checks/follow-up, managing deposits, balancing cash box, ordering office supplies, and managing electronic and paper records related to encounters.

Provides general assistance to patients and/or visitors as needed.

Requirements:

High School (Required)

Compensation: Estimated Compensation Range $16.94 - $26.26

Pay based on experience