Hospitality Team Leader

VISION

Relentlessly pursue excellence by providing an unwavering experience for our Guests and team with a servant heart.

PURPOSE

Winning Hearts Every Day through our Remarkable Service and Caring Culture

CORE VALUES

1. Integrity: Always doing the right thing even when it’s hard, Honest, Ethical, Strong work ethic, Overachiever, Focused, Humble, Responsible, Genuine, Timely, Give your very best

2. Coachable: Approachable, Knowledgeable, Learner, Humility, Values Opinions, Team Player, Grower, Care + Accountability, Attitude

3. Initiative: Willing to Serve, Doer / Do without being asked, Self-starter, Hustle, Hungry, Problem Solver Driven, Overachiever

4. Impact: Influence, Lead by Example, Outgoing, Sympathetic / Understanding, Encourager, Passionate, People Focused, Hospitable, Smart, Fun, Energetic

5. Community: Shared Space to fellowship with Others, Shared Interest, Beliefs, Goals, Care, Togetherness, Hospitality, Belonging, Involved, Uplifting, Encouraging, Safe, Seen + Known

ROLES

You’ll love coming to work every day if you get, want, and have the capacity to do:

• Lead, Manage, and Hold Accountable (LMA) + Culture
• Disciplinary Actions
• Team Member Care, Coach, Train, Develop
• Winning Hearts Every Day Strategy
• Key Holder
• Open/Close the store
• Run Shift and Breaks
• Cash Management
• Inventory, Food Cost + Labor Cost

ROCKS

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable to hit the following numbers each week:

• Maintain Quick Service Experience for Guests at 3:00 Minute Speed of Service or less
• Labor at 22% or lower, Productivity at $95 or higher, + Scheduling to top 33% of chain or higher
• CEM Scores to top 20% of chain or higher

You’ll have success here if you value clear processes and feel qualified to do the following things:

• Work side by side with Team, lead by example, and get results through others not in spite of them
• Guest Care
• LMA, Care + Culture
• Cash Management 
• Reporting: Labor, Guest Experience, Training

OUR PROMISE

Our company solely runs on Entrepreneurial Operating System (EOS). That means as a member of this team, you will have a leader who:

• Communicates well, Gives clear directions + Makes their expectations clear
• Delegates appropriately + Makes sure you have the necessary tools
• Acts with the greater company good in mind
• Takes time to truly understand your role and how you can help the company
• Has effective meetings + Meets 1:1 with you quarterly or more, if needed
• Rewards and recognizes your performance based on Core Values + Role Responsibilities, and Measurables Met

QUALIFICATIONS

• Authorized to work in the United States
• Flexible availability
• Able to frequently bend, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 40 lbs.
• Must be 18+ years old

Position Type:

• Full-time and Part-time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.