Onsite Supervisor

Job Description

Job Description

Position Summary

The On-Site Supervisor supports the On-Site Manager in the daily management of Epic

Personnel Partners’ workforce assigned to a client location. This role is responsible for

supervising associates, supporting client operations, ensuring accurate documentation,

maintaining safety standards, and delivering exceptional service to both the client and Epic

associates.

Unlike a traditional warehouse supervisory role, the On-Site Supervisor is responsible for

managing the working relationship between three key groups:

• The client’s operational leadership

• Epic Personnel Partners’ internal branch team

• Epic associates assigned to the client site

Success in this role requires balancing the needs of the client, supporting the associates,

and maintaining clear communication with the Epic branch team to ensure staffing

operations run smoothly and service expectations are consistently met.

The On-Site Supervisor represents Epic at the client location and plays a critical role in

ensuring the client experiences consistent, professional workforce management and

service delivery.

Core Responsibilities

Workforce Supervision

• Oversee Epic associates working at the client site to ensure attendance,

performance, and safety expectations are met.

• Conduct new associate orientations, job site tours, and establish clear job duties,

expectations, and workplace standards with associates.

• Provide coaching, guidance, and support to associates to improve performance and

productivity.

• Monitor associate attendance and coordinate with the branch office to address

staffing gaps or coverage needs.

• Address attendance, conduct, and performance issues appropriately and escalate

serious matters to the On-Site Manager when necessary.

• Issue corrective actions when required and document employee performance

concerns.

• Foster a professional and supportive work environment that promotes employee

engagement and retention.

Client Operations Support

• Maintain strong working relationships with client supervisors and operational

leadership.

• Serve as a primary operational point of contact for the client, responding to

customer emails and phone calls promptly, with a target response time of within 30

minutes.

• Communicate client staffing needs, open orders, and operational changes to the

Epic branch team.

• Ensure client expectations, performance standards, and operational requirements

are clearly communicated to associates.

• Participate in operational meetings with the client when requested and

communicate key updates to the On-Site Manager.

• Assist in resolving workforce issues that may impact client satisfaction or

operational efficiency.

Workforce Management & Documentation

• Track associate attendance, timekeeping, and payroll-related activities to ensure

accurate reporting.

• Maintain accurate records of associate performance, attendance, and work history

in the management system.

• Conduct regular audits of associate documentation and employment records.

• Provide feedback to the branch office regarding associate performance and

placement quality.

• Compile workforce data and assist with reporting or trend analysis when requested.

Safety & Compliance

• Promote and enforce workplace safety standards and procedures.

• Conduct regular safety walks and observe associate work practices.

• Lead safety start-up meetings and reinforce safe work practices with associates.

• Monitor warehouse floor activity to ensure compliance with safety guidelines.

• Investigate workplace incidents or injuries and assist with documentation and

reporting.

• Support safety training and certification processes for material handling equipment

when applicable.

Communication & Team Coordination

• Maintain clear communication with the On-Site Manager regarding operational

updates, staffing needs, and site concerns.

• Coordinate closely with the Epic branch office to ensure orders are filled quickly and

accurately.

• Communicate effectively with associates regarding expectations, workplace

policies, and operational updates.

• Provide end-of-shift updates or handoffs to ensure operational continuity across the

on-site team.

• Collaborate with other On-Site Supervisors and team members to ensure tasks are

completed efficiently.

Operational Support

• Identify opportunities to improve operational processes, service delivery, and

workforce efficiency.

• Support initiatives that improve associate retention and workforce stability.

• Assist with unemployment claims, workers’ compensation claims, or investigations

when directed.

• Identify potential operational or safety risks and escalate concerns appropriately.

Core Competencies

Successful On-Site Supervisors demonstrate:

• Strong communication and interpersonal skills

• High levels of organization and attention to detail

• Consistent follow-through and reliability in completing assigned responsibilities

• Excellent problem-solving abilities to address unexpected situations or delays,

ensuring workflow continuity and keeping tasks on track to meet expected

deadlines

• Ability to manage multiple priorities in a fast-paced environment

• Professional judgment and accountability

• Commitment to safety, compliance, and operational excellence

• Ability to build trust with clients, associates, and internal teams

Minimum Requirements

• High school diploma or equivalent required

• Prior supervisory, warehouse, or staffing industry experience preferred

• Strong organizational and communication skills

• Ability to manage workforce operations in a fast-paced environment

• Flexibility to work varying schedules as operational needs require

Technology & Systems

Proficiency in the use of:

• Microsoft Office (Outlook, Teams, Word, Excel)

• Timekeeping and workforce management systems (e.g., AMG, Novatime, Bullhorn

Time & Expense)

• Applicant tracking systems (e.g., Avionte/Bold, JobDiva, Bullhorn)

Work Environment

This role operates primarily within a warehouse or distribution center environment and may

involve:

• Exposure to varying temperatures including cold and hot conditions

• Working in a fast-paced operational environment

• Interaction with warehouse equipment and active production areas

Physical Requirements

• Ability to lift up to 50 pounds when necessary

• Must be comfortable working in a warehouse environment, including walking

and standing for more than 70% of the workday. This role requires a strong

presence on the warehouse floor and is not a fully desk-based position.

• Ability to sit at a workstation for administrative tasks when needed

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions of the position.

Disclaimer

This job description outlines the general nature and level of work expected for this position.

It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications

required. Employees may be asked to perform additional duties as business needs require.

Epic Personnel Partners is an Equal Opportunity Employer and complies with all federal

and state employment laws.