Remote Customer Success Partner - AI-Driven Outcomes

Norseman Services is hiring a Customer Success Advocate to own the post-implementation relationship with our federal, healthcare, and regulated-enterprise customers. You'll be the bridge between the customers Norseman has stood up on ServiceNow and the rest of our delivery org -- making sure adoption stays high, platforms stay healthy, and customers see real business outcomes from their investment. Key Responsibilities • Oversee customer outcomes for a portfolio of Norseman accounts, understanding each customer's needs, priorities, and platform maturity. • Ensure customers stay technically healthy on the current ServiceNow release and Norseman best practices. • Identify and apply Success Plays (or equivalent prescriptive guidance) to accelerate customer maturity and adoption. • Drive license utilization and platform expansion -- make sure every customer captures the full value of what they've purchased. • Partner with Norseman delivery teams (Architects, BPCs, EMs) to bring the right expertise to each customer at the right moment. • Coordinate escalation response when customer issues arise -- pull in the right resources across Norseman's ecosystem to resolve quickly. • Contribute customer signal back to Norseman leadership -- adoption trends, renewal risk, expansion opportunities, success stories worth amplifying. What You Bring

MUST HAVE

• 5+ years in a customer success, customer professional services, or related customer- facing business support role. • Comfort integrating AI into work -- AI-powered tools, automation, AI-driven insights -- and curiosity about how AI is reshaping customer success. • Ability to operate independently across a portfolio of customers with minimal day-to- day supervision. • Strong analytical instincts -- can spot the signal in customer telemetry, usage data, and feedback patterns.

• Track record of resolving complex customer issues through structured analysis and cross-functional collaboration.
• Excellent communication -- can talk platform health with an engineer and

business outcomes with a CIO in the same call.

NICE TO HAVE

• ServiceNow accreditations or certifications (CSA, CIS, or comparable).
• Prior experience in a consulting or managed services environment.
• Exposure to federal, healthcare, or regulated-enterprise customer environments.
• Experience working with customer success platforms (Gainsight, Catalyst, etc.) or ServiceNow's Success Platform.

Clearance & Location Clearance: Varies by engagement · Location: Remote -- United States About Norseman Services Norseman Services is a boutique ServiceNow consultancy built for organizations with real stakes and high standards. Backed by the defense credentials of Norseman Defense Technologies, we bring cleared, disciplined, senior-level delivery to federal agencies, healthcare organizations, and regulated enterprises that need more than a capable implementer -- they need a partner who protects the platform long after the project closes. We harness AI across delivery to expedite the path to value and trust. Additional Information

• Fully remote (or as specified in the role).
• Small, collaborative team backed by the broader Norseman Defense Technologies

organization. • Opportunity to do consequential platform work for federal, healthcare, and regulated- enterprise clients.

• Equal Opportunity Employer / Veterans / Disabled.
• Featured benefits include medical, dental, and vision insurance, plus 401(k).

Norseman Services is an Equal Opportunity Employer, including with respect to disability and protected veteran status. #J-18808-Ljbffr Norseman, INC