Front of House Director

Job Description

Job Description

Front of House Director

Job Summary:  

The Front of House Director is a leadership position in our business, responsible for overseeing and optimizing the overall operational efficiency of the Front of House Department. The FOH Director is responsible for leading the FOH leadership team and developing them within the business. The FOH Director collaborates with the FOH Director of Operations on business planning and execution.

Responsibilities:

Strategic Planning:

• Collaborate with the FOH Director of Operations on monthly and quarterly business planning for the FOH department.
• Analyze business results from our store and similar stores in the market to identify potential systematic changes needed.

Operations:

• Effectively communicate organizational goals, policies, and expectations to all levels of the business.
• Support FOH leadership in daily operations to ensure smooth and efficient functioning in the FOH Department.
• Monitor and address key performance metrics, such as sales and transaction growth, customer experience scores, and food safety & quality standards.
• Ensure all levels of the business are serving guests with excellence and using the Winning Hearts Everyday strategy.
• Review Spotlight and ensure prompt response times for guest resolutions.

Leadership Oversight:

• Ensure a well-defined meeting cadence is in place for check-ins with the AM/PM management team and FOH assistant managers.
• Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’.
• Oversee coaching and development of AM and PM Managers, and assist in the development of the FOH assistant management team.

Training and Development:

• Collaborate with the Executive Director of People to ensure Front of House is staffed appropriate and training systems are consistent and efficient.
• Coordinate with the Executive Director of People to plan and execute individualized development plans for the FOH leadership team through Predictive Index and other leadership development programs.

Qualifications and Requirements:

• Smile.
• Create and Maintain Eye Contact.
• Speak Enthusiastically.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience as a shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred.