Customer Support Specialist

Join Our Team at Promoboxx

If you are looking for a job that can get you in the door of a SaaS company even without tech/SaaS job experience, actually values work/life balance, fosters a collaborative learning environment, consistently promotes from within, and is fully remote, then you have come to the right job listing! Please only apply if you plan to submit the video portion of the application. Applications lacking the video portion will not be considered.

Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our Customer Services Team. Promoboxx is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with well-known brands including YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work.

This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and social media. You'll become an expert in the Promoboxx platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our Customer Success Managers with projects and reporting.

What You'll Do:

As a Customer Support Specialist, you'll play an important role in helping users successfully use the Promoboxx platform. Your responsibilities will include:

• Monitoring the support inbox, responding to customer emails, and returning phone calls
• Learning the Promoboxx platform and becoming a product expert
• Answering general questions about platform functionality and best practices from internal members
• Conducting 1:1 Zoom trainings with users
• Updating account and brand network data (involves some basic data work)
• Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns
• Assisting with additional team projects as needed

You'll Be a Great Fit If You Are:

• An exceptional communicator
• Comfortable speaking with customers in all mediums
• Patient, empathetic, and professional when helping customers
• Detail-oriented, confident, and accurate in your work
• Curious, coachable, and eager to learn quickly
• Able to manage your time and stay organized in a fast-paced environment
• Comfortable working independently while also contributing to a collaborative team
• Excited to join a company that values growth from within
• Looking for an opportunity to gain hands-on experience and build a long-term career

Qualifications

• Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role)
• Bachelor's degree preferred
• Familiarity with tech tools and data spreadsheets is ideal
• Strong attention to detail, accuracy, organization, and follow-through
• Ability to learn new software platforms quickly and clearly explain product functionality to customers
• A positive, motivated, and team-oriented attitude
• Preference for candidates interested in growing with Promoboxx long term

Benefits & Perks

Promoboxx offers a supportive, collaborative environment with opportunities to learn, grow, and build your career. Benefits include:

• Base compensation of a yearly salary paid twice monthly
• Health benefits
• Stock options
• 401(k) match program
• Remote work environment
• Unlimited flexible PTO
• Relaxed, fun, and collaborative team culture
• Experienced leadership invested in your success
• Opportunity for career advancement
• Employee rewards program
• Professional development opportunities
• Promoboxx swag

Promoboxx is an equal opportunity employer. We hire without regard to age, color, disability, gender, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.