Arctic Club Hotel - Banquet Server On-Call

Job Description

Job Description

At The Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer: Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Banquet Server at one of Oxford’s luxury or boutique-style hotels is responsible for delivering exceptional service at hotel catering functions. This role ensures guests have a seamless and enjoyable experience by setting up, serving, and breaking down events while adhering to hotel service standards. The Banquet Server plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection standards and culture at all times.  

Guest Relations (90%):  

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations 
• Welcome guests with a polished and professional demeanor, providing exceptional customer service by serving food and beverages throughout the event
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Review and follow Banquet Event Orders (BEOs) to ensure proper room setup as specified
• Set up banquet spaces as directed by department leadership, including linens, tables, beverage stations, buffet equipment, service ware, and glassware, maintaining a neat and organized workspace
• Ensure timely delivery of food and other items to the banquet room and guest tables
• Assist with food and beverage service, ensuring guests are served in a warm, polite, and professional manner that strives to meet and exceed Forbes Four-Star standards
• Serve food and beverages in accordance with supervisor expectations, maintaining consistency throughout the banquet and anticipate guest needs, delivering personalized, luxury-level service
• Promptly clear dishes as guests complete each course and at the end of the meal or function.
• Take drink orders, open wine bottles, and serve alcoholic beverages professionally, following all state and federal service guidelines.
• Follow proper guest check and money-handling procedures for à la carte and beverage orders.

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations.   Report any maintenance repairs needed immediately to the supervisor or General Manager.

Other (10%):  

• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other Hotel related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. 

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Problem Solving – Sees and is able to define problems and find causes
• Professional Appearance - Presents a professional and polished look
• Results Focused – Consistently delivers results
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

PREFFERED EDUCATION & EXPERIENCE

• Hospitality / Hotel Work Experience preferred 
• 1+ yeas Previous banquet server experience preferred

JOB REQUIREMENTS

• Food handler’s license and liquor server permits as required by state law
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to stand and walk for an extended period of time
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.