Operations Manager

Job Description

Job Description

Operations Manager
Location: Knoxville, TN
Schedule: Full-Time | Primarily Day Shift | Some Evening Availability Required

Duncan and Son's a Clean Team Company

About Clean Team
Clean Team is a growing commercial cleaning and facility services company committed to delivering exceptional customer service, operational excellence, and dependable results. We believe in strong leadership, accountability, teamwork, and maintaining a culture where employees are supported and customers come first. As we continue to expand, we are seeking an experienced Operations Manager to lead daily operations, drive performance, and support branch success.

Position Summary
Clean Team is seeking a hands-on Operations Manager to oversee the daily operations of our branch and ensure service excellence across all customer accounts. This leadership role is responsible for managing Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator while maintaining labor budgets, customer satisfaction, staffing coverage, and operational efficiency.

The ideal candidate is highly organized, detail-oriented, capable of leading multiple teams, and comfortable making real-time operational decisions in a fast-paced environment. This role works closely with the General Manager to support branch growth, employee accountability, customer retention, and operational execution.

Responsibilities
• Lead and oversee all daily operations within the branch
• Supervise Area Managers, Site Managers, Support Techs, and Staffing Coordinator
• Ensure all customer locations receive scheduled service without interruption
• Monitor labor budgets, staffing levels, overtime, and operational costs
• Review employee timekeeping and labor reporting in Chronotek
• Conduct daily building inspections and customer follow-up visits
• Resolve customer concerns professionally and maintain strong customer relationships
• Train, retrain, and develop operational employees and leaders
• Coordinate staffing coverage for open shifts and emergency service needs
• Lead daily 4 PM Manager Meetings and hold leadership staff accountable
• Oversee Level Board accounts and ensure corrective action plans are completed
• Assist with recruiting, onboarding, employee documentation, and HR coordination
• Support start-up operations for new customer accounts
• Assist with inventory management, supply deliveries, and operational logistics
• Submit daily operational reports to the General Manager

Qualifications
• Previous management or operations leadership experience required
• Experience in commercial cleaning, janitorial, facility services, or service industries preferred
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with scheduling, labor management, and employee accountability
• Comfortable conducting inspections and customer-facing visits
• Proficient with email, reporting systems, and workforce management software
• Reliable transportation and flexibility to support operational needs when necessary

What We Offer
• Competitive salary
• Leadership growth opportunities
• Supportive team-oriented environment
• Company training and development
• Stable, growing company with long-term advancement potential
• Opportunity to make a direct impact on branch success and customer satisfaction

About Clean Team
Clean Team is a leading commercial cleaning company dedicated to providing high-quality service and building long-term partnerships with our customers. We value professionalism, accountability, and teamwork while creating opportunities for employees to grow and succeed within our organization.

Zip Codes Serviced: 37901, 37902, 37929, 37995, 37916, 37917, 37918, 37919, 37922, 37923, 37920, 37914, 37303, 37371, 37862, 37864, 37876