Operations Coordinator (Healthcare Administration)question

Position Overview We are seeking a reliable, detail-oriented, and proactive Operations Coordinator to support critical administrative, medical records, and communication workflows at our growing location in Kalamazoo, MI. This full-time, on-site role is perfect for an administrative professional with a solid background in a medical office, clinic, or healthcare environment. You will serve as a central operational anchor—managing essential client communications, ensuring clinical data accuracy, and collaborating with internal teams to make sure our clients and care teams are supported completely. Job Location & Structure Location: Kalamazoo, MI 49009 (On‑Site) Job Type: Full-time, Monday – Friday Work Environment: Collaborative, respectful, professional office environment focused on healthcare operations. Key Responsibilities Communication Management: Answer and manage high‑volume incoming phone calls; efficiently screen, route, and elevate communications to internal case managers and external parties. Administrative Operations: Provide direct, comprehensive administrative support across multiple operational functions and handle daily incoming correspondence. Data & EMR Integrity: Maintain a high standard of data accuracy and documentation completion across internal case management databases and healthcare tracking systems. Medical Records Support: Process, track, and fulfill specialized medical records and client documentation requests under strict confidentiality parameters. Financial Coordination: Assist with basic operational billing tasks, client invoices, and accounts receivable follow‑up. Team Collaboration: Work cross‑functionally with marketing, internal case management, and administrative leadership to ensure seamless service delivery. Required Qualifications Experience: 2–4 years of progressive administrative, office coordinator, or operations support experience. Healthcare Background: Prior experience working within a medical office, clinic, healthcare facility, or case management environment is required. Communication Skills: Excellent verbal and written communication skills with a high comfort level handling frequent, professional phone‑based inquiries. Technical Savvy: High proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience navigating electronic health records (EHR/EMR) or dedicated case management software is a major plus. Operational Strengths: Exceptionally strong organizational skills, fierce attention to detail, and the proven ability to multitask and manage competing priorities independently. Benefits & Compensation Competitive hourly wage/salary based on experience. Comprehensive health, dental, and vision insurance options. 401(k) matching and generous paid time off (PTO). Dedicated professional development and a supportive team culture where your administrative work directly impac #J-18808-Ljbffr