Director of Operations

Director of Operations
Location: Galesburg, MI (On-site)
Department: Operations Leadership

OuterFactor is building the most trusted brand in mobile accessories for business, government, healthcare, and education. Our customers depend on us to deliver consistency in product, in service, and in performance, every single time. That trust starts with how we operate.

We're looking for a Director of Operations to lead our end-to-end execution engine. From manufacturing and supply chain to logistics and fulfillment. This is a leadership role for a builder who thrives on structure, clarity, and measurable improvement. You'll lead a team that turns disciplined process into customer trust.

Why OuterFactor

• Paid Maternity and Paternity Leave
• 401K Match
• 4 Weeks PTO
• Comprehensive Benefits Package

OuterFactor is built for enterprise. Our mission is to deliver mobile accessories that professionals trust in the most demanding environments. As Director of Operations , you'll shape how reliability is built in our processes, our systems, and our people. This is your opportunity to define operational excellence at a company built for long-term impact.

What You'll Do

• Oversee daily operations across production, warehouse, and logistics functions.
• Lead and develop a high-performing team with clear roles, KPIs, and SOP discipline.
• Build operational systems that scale in scheduling, performance tracking, and resource planning.
• Partner with Supply Chain and Product Engineering to ensure on-time readiness for production and launch.
• Own operational metrics: throughput, cost, quality, safety, and on-time delivery.
• Drive continuous improvement initiatives and Lean process adoption across functions.
• Establish SOPs and accountability frameworks to ensure consistent execution.
• Collaborate with Finance on operational forecasting, budgeting, and cash planning alignment.
• Foster a culture of ownership, transparency, and pride in operational excellence.

Who You Are

• 10+ years in operations, plant, or supply chain leadership roles.
• Proven ability to lead teams and scale processes in manufacturing or fulfillment environments.
• Expert in building SOPs, defining KPIs, and implementing performance management systems.
• Strong communicator who balances strategic oversight with hands-on leadership.
• ERP fluent (NetSuite experience a plus) and comfortable with data-driven decision-making.
• Respected operator with the discipline of a manufacturer and the mindset of a builder.