IT Support Specialist

We are a firm that values high performance and success. This position is based in our Los Angeles office. Job Title IT Support Technician Responsibilities Provide on‑site technical support for PCs, phones, IT peripherals and office IT infrastructure. Accurately document incidents and resolutions in the IT ticketing system. Deliver technical support for meetings, conferences and events, both on‑site and off‑site as needed. Support office administration activities, projects and priorities. Contribute to internal specialty support teams and major IT initiatives. Collaborate with internal IT teams on projects and operational activities. Respond to planned and unplanned power, HVAC, network and other office outages. Travel on a limited basis as required. Maintain a regular and predictable work schedule during business hours unless otherwise approved or required by applicable law. Perform special projects and duties as assigned. Required Skills Knowledge of or ability to learn Microsoft Office Suite or Microsoft365. Strong customer service orientation and a can‑do attitude. Proficient problem‑solving skills. Ability to work in a team environment requiring direct supervision. Broad experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues). Excellent written and oral communication skills. Required Qualifications & Education Bachelor’s Degree or country equivalent. 0‑2 years of experience in a corporate environment. Experience supporting and troubleshooting Cisco VoIP phone and voicemail system. Experience supporting and troubleshooting web conferencing – especially Zoom and MicrosoftTeams. Experience using and supporting Apple and Android mobile devices. Experience configuring and supporting printers and multifunction devices. Experience using ServiceNow to log IT incidents. Experience supporting and troubleshooting audio‑visual equipment. Network troubleshooting knowledge. Preferred Qualifications & Education Bilingual – Spanish/English. Experience working with a US company. Physical Requirements Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage. Ability to lift and move equipment weighing up to 50lbs. Compensation The base salary range for this position is $30.60 – $45.90 per hour. Bonus opportunities and a comprehensive benefits package are available. Benefits Comprehensive medical (PPO and HDHPs), dental and vision plans, including coverage for domestic partners. Life and AD&D insurance. Short- and long-term disability insurance. Tax‑advantaged accounts for health care expenses (FSAs and HSAs) and dependent care FSAs. Health advocacy services and behavioral health and counseling resources for all family members. 401(k) and profit sharing. Backup dependent care and senior care planning support. Resources for individuals with developmental disabilities and their caregivers. Paid holidays and other paid time off, including paid leave for new parents. Equal Opportunity Employment Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Accommodations Applicants who require accommodation during the application process should contact View email address on click.appcast.io. Privacy Statement Personal information collected from applicants will be used for processing the application and for inclusion in a personnel file. Contact details may include name, address, phone number, email, Social Security Number and signature. Further information, including a background check, may be collected with consent. Please visit our Legal Information Portal for privacy policies. #J-18808-Ljbffr Holland & Knight