IT Support Specialist

IT Support Specialist A private investment and services organization based in Los Angeles, California is seeking a highly capable IT professional to support a dynamic, high-performance environment with a strong focus on VP and executive-level support. The organization prioritizes operational excellence, discretion, and seamless technology experiences, delivering high-touch support to both internal teams and senior stakeholders. This role is critical in maintaining a reliable and efficient IT environment across office and remote settings. Role Summary The IT Support Specialist will serve as a hands‑on IT generalist, providing comprehensive technical support with a strong emphasis on executive-level service in Los Angeles, California. This role focuses on delivering white‑glove support to senior leaders while maintaining day-to-day IT operations across systems, devices, and infrastructure. The ideal candidate brings broad technical expertise, strong customer service instincts, and the ability to operate independently in high‑trust environments. Key Responsibilities Provide high‑touch, white‑glove IT support to executives and end users, both onsite and remotely Troubleshoot and resolve issues across hardware, software, networking, and mobile devices Support and maintain end‑user environments including laptops, desktops, printers, and collaboration tools Administer and support conference room and video conferencing technologies Manage onboarding/offboarding processes, including equipment setup and access configuration Maintain core IT systems including operating systems, applications, and network connectivity Partner with external vendors for system maintenance, upgrades, and issue resolution Support basic IT security best practices and ensure secure usage of devices and systems Proactively identify opportunities to improve IT processes, user experience, and system reliability Provide clear communication, training, and guidance to users on technology tools and best practices Compensation & Benefits $90,000 – $130,000 base salary with discretionary bonus Comprehensive health, dental, and vision insurance Paid time off, including vacation and sick leave Opportunity to work in a high‑impact, trusted IT role supporting senior leadership Additional Details Onsite role with occasional travel to additional locations Hybrid support environment with both in‑office and remote responsibilities High level of autonomy and direct interaction with executive stakeholders Requires flexibility and responsiveness to support business‑critical needs Requirements Required Qualifications 5+ years of experience in IT support with a strong generalist skill set Proven experience supporting executives or senior stakeholders in a high‑touch environment Broad technical knowledge across systems, networking, hardware, software, and cloud platforms Strong troubleshooting skills across Windows, macOS, and common business applications Experience with networking fundamentals (DNS, DHCP, connectivity, wireless environments) Excellent communication and interpersonal skills with a service‑oriented mindset High level of discretion and professionalism when handling sensitive information Ability to prioritize and manage multiple requests in a fast‑paced environment Preferred Qualifications (Nice‑to‑Haves) Experience in private, financial services, or high‑touch professional environments Exposure to cloud platforms such as Microsoft Azure Familiarity with basic cybersecurity principles and endpoint protection practices Relevant certifications or technical training in IT support or systems administration Degree in Computer Science, Information Systems, or a related field Equal Employment Opportunity All applicants applying for U.S. job openings must be legally authorized to work in the United States. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. #J-18808-Ljbffr Jobs via Dice