People Success Partner- Employee Relations Pleasanton, California, United States

People Success Partner - Employee Relations Tekion is a cloud‑native, AI‑powered platform transforming the automotive retail industry. The Role As our Employee Relations Manager (US/CAN/EMEA) – known internally as our People Success Partner – you are the person who makes that possible. This is a full‑spectrum employee relations role with real ownership and meaningful scope. You will run complex investigations, coach managers for incredible success – including documenting performance proactively, designing compliance training that actually changes behavior, and owning the employee handbook. You are not a support function – you are a strategic one. You report directly to the Sr. Director, People Business Partners and work alongside our People Business Partners, who bring business context to every case. You own the process, the documentation, the training, and the compliance infrastructure. You are the expert the team and the company need right now. What You Will Own Manager Coaching & Proactive Performance Documentation Coach people managers to full success across all client groups, ensuring they hold employees accountable and set clear expectations. Deliver regular brown‑bag sessions and manager enablement workshops on hiring, giving effective feedback, documenting performance conversations, using Performance Improvement Plans, and having difficult conversations with confidence. Proactively identify managers who are not meeting expectations and implement targeted actions to improve outcomes. Proactively identify employees at risk and conduct deep‑dive assessments to address underlying issues. Analyze survey data, exit feedback, and related insights to identify management gaps and partner on data‑driven action plans. Assess capability gaps and determine where additional coaching, training, and enablement are needed. Partner with People Business Partners to identify managers needing coaching and intervene early, turning potential ER situations into development opportunities. Build a repeatable manager coaching playbook for PBPs across all client groups. Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed. Employee Relations & Investigations Own all workplace investigations end to end – intake, case planning, interviews, findings documentation, and resolution – for all countries we operate in (US, Canada, UK, and Germany). Maintain an active case tracker with status, risk level, timeline, and resolution for every open matter. Partner closely with People Business Partners for business context on each case – you own the process and documentation; they bring organizational knowledge. Work with employment counsel on matters with legal exposure – knowing when to loop in and when to handle independently. Escalate complex or high‑risk matters to the Sr. Director with a well‑packaged summary of facts, risk assessment, and recommended next steps. Performance Improvement Plan Lifecycle Own the PIP lifecycle across all client groups – documentation, timeline management, manager coaching support, and resolution tracking. Partner with PBPs and managers to ensure performance actions are documented correctly, consistently, and protect the employee and the company. Identify patterns in performance management data and surface recommendations to the People team and business leaders. Ensure 100% of active PIPs have clear documentation, follow‑up actions, and tracked resolution – no case left without a next step. Compliance Training Design & Delivery Design and own Tekion’s compliance training program covering federal and state‑mandated topics, including sexual harassment prevention and workplace violence prevention. Deliver training across all employee populations in support of the Emtrain platform – content is engaging, current, and legally compliant in every jurisdiction. Track mandatory training completion by department, role, and country – flag gaps proactively and ensure 100% completion of all legally required programs. Stay current on federal and state law changes that affect compliance training requirements and update programs accordingly. Build a training calendar that anticipates recurring compliance requirements. Employee Handbook & Policy Ownership Own the Tekion Employee Handbook and all associated policies – initial build, annual review cycle, policy updates, and multi‑state and multi‑country compliance across US, Canada, UK, and Germany. Ensure the handbook reflects current law and best practices across all countries we operate in – partnering with employment counsel where country‑specific nuance requires it. Translate legal and policy updates into clear, plain‑language handbook content that employees can understand and act on. Build a policy review cadence so the handbook never becomes outdated – you own the schedule, the process, and communication to employees when changes are made. Maintain supplemental policies consistent with the handbook and current law. What You Bring Have 5–7 years of employee relations experience with a meaningful investigations portfolio – you have run complex cases involving senior employees and know what it takes. Have coached managers on performance documentation and difficult conversations – not just advised them reactively when something went wrong. Have designed or delivered compliance or management training that actually changed behavior – not just checked the box. Have deep working knowledge of California employment law and multi‑state requirements – and you stay current. Have owned a handbook or policy document from creation or full refresh through implementation – not just contributed to a section. Can hold a difficult conversation with a frustrated senior leader and stay completely grounded. Document everything, miss nothing, and understand that the paper trail is the protection. Are fully committed to working in our Pleasanton, CA office five days per week. Experience that makes you stronger for this role SHRM‑CP, PHR, or employment law certification. Experience at a high‑growth SaaS or tech startup where ER volume was high and resources were lean. Familiarity with Workday and Emtrain. Multi‑country ER experience across US, Canada, and EMEA. Background supporting a company through rapid headcount growth where policies needed to scale quickly. Experience facilitating manager training or brown‑bag sessions to a mixed‑level audience. In‑Office Requirement This role is based in our Pleasanton, CA office and requires 5 days per week in office. ER work is relationship work. The trust this role requires is built in person. In‑office presence is not optional and is not negotiable. Apply only if you are currently located in or prepared to relocate to the East Bay area. Benefits Competitive base salary of $110,000 – $135,000 depending on experience. Meaningful equity in a $4B company with real growth ahead. Performance‑based bonus. 100% employer‑paid top‑of‑the‑line medical, dental, and vision coverage. Unlimited PTO and parental leave. A People team that takes this work seriously and has your back. Opportunity to build from scratch at a company that is genuinely going somewhere. Unlimited snacks and beverages. Opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies. Be part of an early‑stage, hyper‑growth start‑up with the opportunity to grow and prosper. Work on the latest and coolest technologies – everything is home‑grown and built from ground‑up. A dynamic work environment with a strong sense of community and collaboration. The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy. Exciting opportunities for career growth and development. Tekion is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Tekion Corp