.NET / AWS Production Support Engineer - L3
Skysoft Inc.
Job Description
3. .NET / AWS Production Support Engineer — Level 3 (L3)
\nLocation: Fort Mill, South Carolina
\nWork Arrangement: 100% Onsite — 5 days per week
\nPosition Type: Contract
\nOpenings: 1
\nJob Summary
\nseeking an experienced L3 Production Support Engineer with strong .NET and AWS expertise to support business-critical enterprise applications. The resource will investigate complex production incidents, perform root-cause analysis, resolve application and integration issues, improve system stability, and collaborate with development and infrastructure teams to prevent recurring incidents.
\nRoles and Responsibilities
\n- \n
- Provide Level 3 support for production applications built on .NET, C#, and related Microsoft technologies. \n
- Investigate complex incidents involving application failures, API errors, database issues, and cloud infrastructure dependencies. \n
- Perform root-cause analysis and implement permanent corrective and preventive actions. \n
- Analyze application logs, exception traces, monitoring alerts, performance metrics, and system behavior. \n
- Troubleshoot AWS-hosted application components and services, including EC2, Lambda, API Gateway, S3, IAM, and CloudWatch as applicable. \n
- Diagnose SQL query performance issues, connection failures, data inconsistencies, and database-related application errors. \n
- Support REST APIs, integrations, background jobs, scheduled processes, and asynchronous workflows. \n
- Monitor application availability, response times, error rates, and resource utilization. \n
- Coordinate incident response, escalation, change implementation, and release validation. \n
- Support deployments, rollback procedures, emergency fixes, and post-release verification. \n
- Develop scripts and automation to reduce repetitive support activities and improve operational efficiency. \n
- Create and maintain incident reports, runbooks, troubleshooting guides, and knowledge articles. \n
- Work with L1/L2 support, application developers, QA, DevOps, database administrators, and business stakeholders. \n
- Follow incident, problem, change, and release-management processes and applicable security controls. \n
Required Technical Skills
\n- \n
- Strong hands-on experience supporting C#/.NET applications in production. \n
- Practical troubleshooting experience with AWS-hosted applications. \n
- Experience analyzing logs, exceptions, API failures, and application performance issues. \n
- Working knowledge of SQL and database troubleshooting. \n
- Experience with application monitoring and alerting tools. \n
- Understanding of REST APIs, distributed applications, and integration troubleshooting. \n
- Strong incident management, root-cause analysis, and problem-solving skills. \n
Vacancy posted 2 days ago
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