Digital Product Specialist

Job Description

We are open to remote or hybrid candidates

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Career Opportunity: Digital Product Specialist

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What We Do :

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At PESI we reach millions of professionals daily, offering them advanced training so that they can help others to achieve hope and healing. Our work has a deeper purpose; one that contributes to improving the quality of life of others. Our mission is to connect knowledge with need; we help clinicians, in the mental health and healthcare fields, throughout the world expand their knowledge through delivering innovative and cutting-edge training that helps them to improve the outcomes of their clients’ lives.

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How We Do It:

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Our people create our success: We listen and we learn, and we strive to meet or exceed the expectations of our customers, associates and vendors.

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We go direct and assume competence: We expect open, honest and ethical relationships both internally and externally.

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We encourage you to be an entrepreneur: Our associates view their position or area as if it were their own business, and make decisions accordingly.

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We aim for innovation and creativity: Continuous improvement and falling forward is what facilitates our ability to meet our mission of connecting knowledge with need.

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Overview the Digital Product Team:

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The PESI Digital Product Team is responsible for building and maintaining the extensive catalog of products across PESI’s brands, as well as configuring live in-person and live virtual events. This position involves working on a detail-oriented and driven team, as well as cross-functionally across the organization to ensure superior products can go to market effectively.

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Our Digital Product Team helps connect knowledge with need by ensuring the accessibility of PESI’s live events, digital products and physical products. The Product Administration Specialist will have the opportunity to work in a fast-paced, dynamic environment where growth and professionalism will be achieved largely through sound judgment, sense of urgency, integrity, creativity, and a balance between strategic and tactical skills.

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What You Will Be Doing: (responsibilities)

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• Set up events and physical/digital products within PESI’s proprietary commerce and learning management platforms. This includes building out new products and events, updating product content, and continually exploring entrepreneurial ways to improve the user experience and maximize sales.
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• Build and maintain product sales pages and web pages using HTML and CSS to deliver compelling customer experiences and drive sales.
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• Initiate quality assurance processes for sales pages and web pages.
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• Provide behind-the-scenes support during live online events and conferences.
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• Collaborate with multiple domestic and international departments to ensure accurate and timely setup of products and programs.
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• Contribute innovative ideas to the delivery and configuration of PESI’s events and products.
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• Provide detailed technical support and product knowledge to both internal and external customers.
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• Maintain and continuously improve work process flows in efforts to improve products and marketing timelines.
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• Recommend products for inclusion in various sales vehicles that reflect customer demands.
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• Practice effective time management of your workload to ensure deadlines are met.
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• Assist in other product management efforts as directed.
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What You Bring to the Team: (skills and requirements)

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• Minimum of an Associate’s Degree in business, operations, or retail merchandising management, planning, marketing analytics, communications or a related field, or equivalent experience required.
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• Foundational knowledge of HTML and CSS required, with the ability to create and maintain web and sales page content. Experience leveraging AI tools and emerging technologies to support coding, content creation, and troubleshooting is preferred; candidates should demonstrate curiosity and willingness to continue developing these skills.
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• Intermediate to advanced computer proficiency in windows applications including Microsoft Office
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• Experience working with multiple computer systems
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• Ability to manage multiple tasks and deadlines with great attention to detail
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• 1-3 years’ experience in one or more areas of the continuing education seminar industry, product planning, or customer service preferred.
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• Strong communication skills, written & verbal
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• Organized self-starter who shows initiative and drive
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• Ability to interact with a diverse group of departments, positions and work styles.
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• Excellent problem-solving skills in a challenging and fast paced environment
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• Desire to continually innovate and make an impact on company revenue
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What Would Thrill Us:

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• Ability to connect procedural tasks with organizational goals and outcomes
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Perks of Working for Us:

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• Hybrid or Remote
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• Generous benefits package
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• Incentive plan
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• 401(k) with above-market match that immediately vests
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• Professional development opportunities and tuition assistance
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Candidates must be able to provide proof of eligibility to work in the United States following an offer of employment

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Equal Employment Opportunity

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PESI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.