Front Desk Assistant

Front Desk Assistant

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview

As a Front Desk Assistant, you represent the first impression many of our patients and families have of The Emily Program. This is a unique position due to the special patient population served, and requires a range of skills, including but not limited to: being a master communicator; ability to adapt quickly to change; ability to prioritize and turn on a dime as directions and workflow change; ability to quickly and independently process ideas and implement changes; quick thinking, solution-oriented, efficient use of time; customer focus; professional appearance; critical thinking skills; ability to identify and mitigate risk; exceptional organizational skills; flourishes in a collaborative team environment; attention to detail; creativity, flexibility and resilience; sees things through to completion; accountable for delivery of quality services.

Schedule

• Part-Time (Around 10 hours per week)
• Thursday and Friday Evening Shifts (4 to 5 hours)
• Additional hours available per department need

Location: RTP Child, Adolescent, and Adult Inpatient and Residential Treatment Center (Stirrup Creek Drive, Durham, NC)

Compensation Disclosure

• Starting hourly range between $15-17 per hour

Final Compensation offered will be within pay range based on qualifications/experience met for the position

How Front Desk Assistants Empower Recovery

• Provide a positive environment for supportive, recovery-based treatment.
• Serve as initial point of contact for the company, including incoming phone calls, vendors, patients and visitors
• Ensure patients and visitors who arrive are escorted to correct locations
• Assist in the check in process for medical appointments
• Manage front desk check-in process through LobbyGuard system

Qualifications

• Bachelors Degree preferred
• At least 2 years experience in a front desk or administrative position required.
• Experience in a healthcare setting preferred.
• Experience in an inpatient/hospital setting strongly preferred.

What We Offer

Employee Benefits: We understand the importance of a well-rounded benefits package. That's why we're dedicated to providing a range of plans to meet your needs.

For full-time employees, we offer:

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.