Quality Assurance Specialist

Description Position Description 50% Develop expertise knowledge of School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) programs and contract requirements. Researches and is knowledgeable of Florida Statues, rules, regulations, policies, and procedures related to child care, early childhood education, and provider expectations. Actively participates in trainings, meetings, and conference calls as assigned for the purpose of conveying and/or receiving information related to SR & VPK programs and to ensure that appropriate requirements are met. Establish, develop and maintain professional and productive relationships with child care providers, Coalition staff members and partner agencies. Conduct monitoring activities to ensure and determine contract components and legislative compliance are being implemented accordingly by exercising sole discretion in compliance factors. Monitoring activities shall include, but not limited to, coordinating monitoring dates and times, reviewing and updating monitoring tools as applicable, conducting onsite and desk review monitoring, and other components as identified. Provide adequate and appropriate feedback to providers to address concerns and/or non-compliance issues observed during monitoring visits and/or general interaction with child care provider staff. Identify barriers and potential solutions and prepare and present progress updates to the Provider Services Administrator on a routine basis. Immediately report health or safety concerns to the Provider Services Administrator or his or her authorized designee. Complete and submit all required monitoring documentation in accordance with state and program guidelines. Maintain confidential provider records and fiscal reporting requirements as designated by the supervising entities. Inputs and assures quality and integrity of provider data entered into the Statewide Data System or any data system utilized for Coalition client and program services. Maintain confidentiality consistent with ELC's policies and local, state and federal regulations. Travel throughout all of Brevard County is required in this role. 30% Analyze data relating to quality assurance monitoring and contractual compliance activities. Provide technical assistance to child care providers through telephone consultations, email correspondence, and on-site meetings as needed. Communicate with Provider Relations Coordinator on monitoring findings when applicable. 15% Assist with the development of the SR and VPK annual monitoring plan for contracted providers. Develop and maintain work instructions for area of responsibility; assess departmental processes and make recommendations for improvements and/or enhancements. Assist with the planning of Early Learning Coalition of Brevard County's annual provider conference. Attend approved job related training seminars, webinars, workshops and staff meetings. Maintain a flexible work schedule to include occasional evening and weekend work hours. Provide professional development opportunities related to contractual and monitoring compliance. Works with the Provider Services Administrator, Provider Relations Coordinators, Quality Assurance team, and Leadership in responding to compliance issues, complaints, grievances, incidents, and suspected fraud involving VPK or SR programs/providers. Documents and completes all required interactions and activities. 5% Other duties and responsibilities as assigned. Requirements Required Licensure/Certification Must possess a valid Florida's driver’s license and current automobile liability insurance policy. A mandatory drug screening and background check will be performed on the successful application. Minimum Qualifications Bachelor’s degree in early childhood education, Child Development, Social Services or related field. Minimum of three (3) years of professional work experience in an early childhood education organization or a similar field. A minimum of one year or prior work experience in a quality assurance role is preferred. An equivalent combination of related education and/or experience may be substituted for the requirements above as approved by the chief executive officer. #J-18808-Ljbffr Brevard County, Inc.