Microsoft Systems Engineer II

Overview Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. Engineer II, Systems is responsible for managing and optimizing the organization’s IT infrastructure. This role involves configuring, maintaining, and troubleshooting servers, networks, and storage systems to ensure high availability and performance. The engineer conducts regular system audits, implements proactive measures, and automates routine tasks through scripting to enhance operational efficiency. Collaboration with cross‑functional teams is essential for successful project deployments, requiring technical support during the implementation of new technologies. Responsibilities Performance Monitoring and Optimization – Monitor system performance metrics, analyze data to identify bottlenecks, implement solutions, configure settings, conduct regular assessments, and use diagnostic tools. Collaborate with cross‑functional teams to ensure optimal resource allocation and scalability. Troubleshooting and Issue Resolution – Diagnose and resolve technical issues related to performance, network connectivity, and application functionality. Analyze logs, perform root‑cause analysis, implement solutions, document troubleshooting steps, and maintain a knowledge base. Collaborate to meet SLAs. System Upgrades – Plan and execute upgrade procedures, test new systems, and document changes. Ensure compatibility and performance standards are met and troubleshoot issues that arise. Server Maintenance and Upgrades – Perform regular maintenance on servers, apply updates, patches, and upgrades. Monitor server health, troubleshoot issues, and implement solutions to enhance reliability. Document maintenance activities and coordinate downtime. System Configuration Management – Manage and maintain system configurations across platforms: deploy, monitor, and update software and hardware configurations, create documentation, audit configurations, and implement changes to align with standards. Network Administration Support – Maintain network infrastructure, troubleshoot connectivity, implement security protocols, and ensure optimal performance of network services. Conduct audits and collaborate on system integration and upgrades. Documentation of System Processes – Create and maintain comprehensive documentation of processes, configurations, and procedures. Develop guides for installations, updates, troubleshooting, and best practices; review and update documentation regularly. Automation of Routine Tasks – Identify repetitive tasks, develop automation scripts using PowerShell, Python, or other tools, manage system updates, backups, and monitoring alerts. Implement automation in cloud environments and document solutions. Collaboration with Cross‑Functional Teams – Participate in meetings with developers, project managers, and IT staff; provide technical insights; ensure architecture aligns with business needs; integrate systems and troubleshoot collaboration issues. Security Compliance and Management – Ensure all systems comply with internal and external security standards. Conduct audits, implement policies, manage access controls, and respond to incidents. Maintain compliance documentation and collaborate to enhance security. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education / Credentials Bachelor’s Degree in Computer Engineering or Computer Science from an accredited college or university. Job‑Related Experience Customarily has at least 5 years of experience in systems engineering of Microsoft Windows Server OS. Job‑Related Skills / Competencies Hands‑on experience managing Active Directory, implementing group policies, managing sites and services, managing DNS records; experience with AD FS is a plus. Experience administering Linux OS. Strong experience administering Microsoft 365 tenants – managing Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps, and handling Hybrid Active Directory and Exchange environments. Experience administering Citrix DaaS – creating machine catalogs, delivery groups, building vDisks, deploying and managing Storefront servers. Proficient in scripting with PowerShell, Python, Bash or other languages. Experience operating and managing monitoring tools (Dynatrace, PRTG, SolarWinds, etc.). Core competencies: Service mentality, attention to detail, sense of urgency, initiative, flexibility. Decision‑making skills using logic, problem‑solving, and quality solution proposals. Outstanding customer service skills and professionalism. Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws. Additional technical expertise: Wintel Server Administration – installation, configuration, troubleshooting of Windows Server environments, AD, GPO, DNS, security patches, backups, performance monitoring. Linux System Administration – installation, configuration, troubleshooting; user/account management; backups; shell scripting; support application deployments. Network Configuration and Management – troubleshooting connectivity for servers, storage, cloud compute; implement security protocols; document configurations. Virtualization Technologies – VMware, Citrix; create and maintain virtual machines, optimize resources, ensure high availability, implement backup and DR. Cloud Services Management – Microsoft 365, Azure, AWS; provisioning, configuration, performance, security; monitoring, automation scripts, collaboration. Scripting Languages – PowerShell, Bash, Graph; automate administration tasks, streamline workflows. Backup and Recovery Solutions – configure schedules, validate restores, troubleshoot, document procedures, train staff. Security Best Practices and Compliance Standards – assessments, patching, firewall management, access controls, ISO 27001, NIST; develop policies, monitor logs, respond to incidents. Monitoring Tools – implement, configure, maintain Dynatrace, PRTG; set alerts, analyze logs, optimize configurations. Communication Skills – enhance collaboration, reduce misunderstandings, foster transparency. Team Collaboration – cooperative work environment, shared expertise, faster project delivery. Problem Solving, Time Management, Attention to Detail, Customer Service Orientation, Critical Thinking, Adaptability to Change, Interpersonal Skills – all essential for effective IT operations. Physical / Mental Requirements Continuously sitting for extended periods, frequent walking, occasional standing. Use of hands and fingers for typing, wrist flexion/extension up to 8 hours/day. Occasional stooping, pushing, pulling, reaching, overhead reaching, climbing. Normal or corrected vision, hearing within acceptable range. Lift/carry up to 10 pounds. Ability to meet deadlines and handle confidential information under pressure. Travel is not required for this position. Additional Data 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. #J-18808-Ljbffr Concentra