Systems & Network Administrator - Islip, NY

Job Description

Job Description

Salary: $32 per hour

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

We are seeking a skilled and motivated Systems & Network Administrator to join our Technology Department. This individual will serve as a front-line technology support resource while also contributing to the management and maintenance of the district's broader infrastructure. The ideal candidate is comfortable moving between hands-on helpdesk support and more advanced systems and networking tasks, and thrives in a fast-paced K12 environment.

This is a full-time position with Arctiq supporting a client with multiple locations in the local area. The position will require traveling between the different locations.

Key Responsibilities

Helpdesk & End-User Support (Primary)

• Serve as the first point of contact for technology support requests submitted via ServiceDeskPlus, providing timely Level 1 troubleshooting and resolution
• Perform break/fix support on a wide range of classroom and office technology including desktop PCs, laptops, Chromebooks, iPads, interactive smartboards, and printers
• Assist staff and students with day-to-day technology issues including connectivity, login problems, application errors, and peripheral setup
• Coordinate repair or replacement of devices that cannot be resolved in the field, maintaining accurate asset and ticket records throughout the process
• Support classroom technology deployments, new device setups, and end-of-year refresh cycles

Systems, Network & Infrastructure

• Manage and troubleshoot district-wide networking infrastructure including routers, switches, access points, and related systems
• Maintain virtualized environments using VMware vCenter, including VM lifecycle management, snapshot administration, and resource allocation
• Deploy and enforce endpoint policies across Windows devices via Microsoft Intune
• Administer Chromebook fleet management through Google Admin Console, including policy enforcement, device provisioning, and OU management
• Support iPad management workflows through Jamf
• Maintain accurate asset records and manage the helpdesk ticket queue through ManageEngine ServiceDeskPlus
• Collaborate with building-level staff and the central technology team to identify and resolve technical issues in a timely manner
• Participate in technology planning, deployments, and refresh cycles as needed

Required Qualifications

• 3+ years of experience in a helpdesk, desktop support, or systems administration role, preferably in a K12 or education environment
• Demonstrated proficiency in troubleshooting end-user hardware and software issues across a variety of device types
• Solid understanding of networking fundamentals including routing, switching, and wireless connectivity
• Strong communication skills with the ability to support both technical and non-technical end users
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Comfortable working directly with students and staff in classroom and office settings

Preferred Qualifications

• Experience with VMware vCenter for virtual machine management
• Familiarity with Microsoft Intune for Windows device and policy management
• Experience with Google Admin Console for Chromebook fleet administration
• Exposure to Jamf for iOS/iPad MDM management
• Working knowledge of ManageEngine Endpoint Central or ServiceDeskPlus
• Relevant certifications (CompTIA A+, Network+, Microsoft certifications, Google certifications, etc.)

Working Conditions

• Full-time, 12-month position, 40 hrs per week
• On-site presence required across multiple district buildings
• Occasional after-hours work for maintenance windows, deployments, and emergency support
• Physical requirements include the ability to lift and carry equipment and work in varied building environments