Ops Specialist - Payment Proc. - Funds Transfer (JSY)

Payment Processing Specialist

The Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure. Payment instructions may be a manual instruction such as fax or an automated instruction such as swift or *** worldview. S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast paced and deadline driven environment while ensuring standards of quality and controls are met. Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas.

Responsibilities:

• People Skills:
• Demonstrate quality working relationships with others in the group as well as internal parties.
• Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance.
• Communicate professionally and constructively with team members as well as clients and internal parties.
• Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships and demonstrating flexibility.
• Control/Risk Management:
• Identify, escalate and communicate risks appropriately.
• Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to *** policies and procedure and the various processing deadlines.
• Escalate unclear instruction to management.
• Making recommendations for control improvements.
• Promptly and accurately follow new or updated procedures.
• Help reduce number of errors, receivables and E&O's by suggesting control procedures or introducing automation.
• Demonstrate responsiveness to inquiries by responding to in a timely manner with thoughtful solutions which prevent problems and provide quality service.
• Process Improvement:
• Seek to understand all processes, procedures and practices; challenge those that don't make sense.
• Identify opportunities to improve the FT payment processing.
• Identify and escalate manual instruction that has potential for automation or non-STP'd automated instruction with incorrect formatting in order to increase STP rate.
• Optimize productivity, while balancing the need to meet each client's deadlines.

Skill Set:

Requirements:

• Excellent oral and written communication skills.
• Strong customer service skills.
• Strong Organizational Skills.
• Ability to work effectively in a fast paced deadline driven environment.
• Detail oriented.
• Able to work in a team environment and independently.
• Strong typing skills.
• Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus.
• Hours are 10:30am 6:30pm. Position requires holiday coverage.