Digital Payments Support Specialist: Remote

Remote Digital Payments Support Specialist

DivaDance is looking for a reliable, tech-savvy, detail-oriented Digital Payments Specialist to join our expanding team, remote.

This is a wonderful opportunity for someone who has experience in handling online payment systems, digital transactions, customer accounts, payment platforms and electronic documentation. The successful applicant will be responsible for ensuring correct processing of payment information and maintenance of accurate records and effective resolution of common payment related issues.

Work with colleagues in our Operations and Administrative divisions to ensure the seamless day-to-day processing of digital payments and related data.

Duties include:

• Monitor and analyze digital payments transactions
• Verify payment & transaction information
• Maintain a constant record of transactions between companies and customers
• Assistance with payment reconciliation and highlighting of anomalies
• Review payment confirmation(s) and any documentation
• Help with transaction issues & general payment questions
• Store payment and paperwork records online
• Respond to internal and consumer payment inquiries
• Check payment status and follow up on payments as needed
• Create reports of payment summaries and transactions
• Manage internal systems, spreadsheets and payment platforms
• Assisting in the payment records of the members for membership/classes/events etc.
• Provide help to the Finance & Operations team
• Comply with current corporate policies and payment limitations

Experience in digital payments, payment processing, banking, accounting, customer service, administration or comparable will be an asset.

Great attention to detail and accuracy

Background in digital financial technologies and internet platforms

A computer having access to the Internet

Skilled in using electronic documents and spreadsheets

Excellent organizational & time management abilities

Strong written and oral communication skills

Ability to securely handle sensitive consumer and financial data

Desirable qualifications include experience in one or more of the following:

• Online payment options
• E-wallets
• Internet Banking Gateway
• Payment systems for membership subscriptions
• Subscription or recurring billing programs
• E-Commerce Payment
• PayPal and other payment methods
• Google sheet or MS Excel
• Transactions of the Match
• Customer Account Management
• Monetary and administrative systems
• Experience in the fitness, health, entertainment, hotel or membership industries

Technical details:

• Good desktop / laptop computer
• Smartphone to be utilized as and when during business hours
• Dependable high speed internet
• Secure data transfer and management between PC and smart phone cloud storage and standard communication platform experience
• Archiving of digital resources. Safe and organized

What we offer:

• Remote full-time position-Flexible working arrangements
• Training & Onboarding
• Opportunities for career advancement
• Join a rising dance, fitness and entertainment company
• Positive, lively team atmosphere
• Good long-term potential for the right applicant

About you:

We are searching for someone who is organized, reliable and attentive to details. You should appreciate working with people and working with digital technologies, be familiar with established procedures and enjoy keeping information accurate and orderly. No dancing or workout experience necessary. The most important qualities are your professionalism, your dependability, your eagerness to learn and your capacity to be a good team player. A plus is an interest in dance, fitness, entertainment, health or strong community building.