Dental Payment Posting and Office Support Specialist
Madison Dental Group
Payment Posting And Office Support Specialist
We're hiring a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. You'll split your week between running the Hub's on-site operations (mail, checks, faxes, scanning) and posting insurance payments in Open Dental for your own group of dental practices. About 90% of our payments arrive electronically, so mail volume varies week to week.
Responsibilities
On-site Hub operations (Monday, Wednesday, Friday):
- Pick up mail from the local post office twice a week
- Sort incoming mail, insurance checks, EOBs, and correspondence by practice
- Process virtual credit card (VCC) payments received by fax
- Flag time-sensitive and payment-related items
- Scan and distribute paper documents to remote RCM team members
- Keep physical and electronic records organized and HIPAA compliant
Payment posting (every day, after Hub tasks are current):
- Post insurance payments in Open Dental from EFTs, ERAs, paper checks, and VCCs
- Review EOBs and ERAs so adjustments, write-offs, and patient responsibility post correctly
- Match payment documentation to deposits and patient accounts
- Research discrepancies and missing information until resolved
- Keep your assigned practices current and free of backlog
Qualifications
- Dental office, dental billing, insurance, RCM, or payment posting experience
- Familiarity with dental EOBs, ERAs, insurance adjustments, and patient responsibility
- Strong organization and attention to detail
- Comfortable managing digital documents and working across multiple software systems
- Able to work independently and keep recurring tasks on schedule without reminders
Preferred: Open Dental, DentalXChange, Vyne, Google Workspace
Schedule And Location
- Full-time, 40 hours per week
- Hybrid: in office Monday, Wednesday, and Friday; remote Tuesday and Thursday
Pay And Benefits
- Comps is based on experience
- Health, dental, and vision insurance
- 401(k)
- Paid time off and paid holidays
- Disability, life, and supplemental insurance
Vacancy posted 4 days ago
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