CREW LEAD

Join Our Team at Original Tommy’s HamburgersSure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommy’s Hamburgers is looking for you to join our outstanding team!The candidate we are looking for should be able to perform the essential duties and responsibilities to include proficiency in the following restaurant duties:General supervision including coaching, directing, training to ensure team members are performing duties based on Tommy’s standards and protocolsCollaborate with upper management on performance review preparation and disciplinary documentationResolve customer incidents, complaints; handle media inquiriesManage schedule changes, staff timekeeping along with meal breaks and rest periodsEnsure all staff members are aware and comply with restaurant security and surveillance practicesCash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discountsNotify Unit Manager of products that need to be ordered; ensure correct receipt of deliveriesAssist in the documentation and management of visits and mystery shopper reports, safety meetings and procedures, accident reports, etc.Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam stations, cashier and janitorial duties according to Company standardsAssist as needed on prep work, machine setup, breakdown, and sanitation processesAbility to communicate by speaking, reading, and writing in EnglishSuccessfully complete restaurant Crew Lead training and testRespect customers, management and other employees; interact with customers in a pleasant and upbeat fashionFollow food safety proceduresDemonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learnDemonstrate a high level of quality of work, attendance and appearanceAdhere to all Company policies, procedures and safety regulationsAdhere to all local, state and federal lawsPerform other duties assigned by manager related to your positionWhat’s in it for you?Health benefits (regular full-time status)Sick LeaveEmployee Meal ProgramGrowth opportunitiesTommy's Hamburgers is an Equal Opportunity Employer. Tommy's Hamburgers does not discriminate on the basis on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualified, merit, and business need.