Assistant Retail Manager

Job Description

The Assistant Store Manager is the Store Manager’s partner in leading the Aspen store. This role delivers a memorable luxury experience to every client and prospective client, drives the store’s sales goals, and keeps the store running to Naked Cashmere standards.

This is a hands-on role. The Assistant Store Manager spends most of their time on the sales floor, selling and building client relationships, and sets the standard for service for the team. Sales Associates have a dotted-line reporting relationship to the Assistant Store Manager. As a key holder, the Assistant Store Manager is responsible for the store when the Store Manager is away.

At Naked Cashmere, our clients are our number one priority. Every client receives undivided attention, a meaningful interaction, and an experience that leaves a lasting impression.

HOW WE SHOW UP

Professionalism, respect, and integrity guide everything we do.

• For work: On time, prepared, and floor-ready for every shift. Dressed in Naked Cashmere clothing in line with the company uniform policy. Honest and accurate in every transaction, count, and report.
• For our clients: Warm, attentive, and knowledgeable. Discreet with client information. Following through on every commitment.
• For our internal teams: Respectful and collaborative with the store team, sister stores, and the home office. Communicating clearly through the proper chain of communication.

RESPONSIBILITIES

Selling & Client Experience

• Lead by example on the sales floor, identifying each client’s needs and styling them across categories.
• Achieve individual sales goals and partner with the Store Manager to meet or exceed store goals: weekly, monthly, quarterly, and yearly.
• Show full product knowledge, including product features, price points, fabrications, fit, and current promotions.
• Go above and beyond to deliver a consistent luxury experience for every client.

Clienteling

• Build and maintain a personal client book in the company clienteling system, aligned with Naked Cashmere privacy policies.
• Support Sales Associates with client outreach, appointments, and follow-up.
• Keep client relationships strong with both local clients and visiting clients throughout Aspen’s seasons.

Team Leadership

• Coach Sales Associates on the floor in real time on selling, product knowledge, and service standards.
• Lead the store in the Store Manager’s absence, including setting daily goals and briefing the team.
• Support onboarding, training, and scheduling.
• Hold the team to Naked Cashmere standards, including the uniform policy.
• Bring performance or conduct concerns to the Store Manager promptly.

Store Operations

• Open and close the store, including cash handling, POS procedures, and security.
• Make sure company policies and loss prevention procedures are followed.
• Attend meetings and calls on behalf of the Store Manager as needed.

Inventory & Visual Standards

• Keep the store clean, organized, and well presented at all times.
• Maintain visual standards, making sure all merchandise is tagged and finger spaced.
• Manage shipping, receiving, and check-in of merchandise.
• Support inventory counts, transfers, and stockroom organization.

Communication

• Learn and share best practices with Naked Cashmere sister stores in Los Angeles and New York.
• Share client feedback and product insights with store leadership.

CLIENT OWNERSHIP

All clients, client relationships, and client information are the property of Naked Cashmere. Client information must be kept in the company clienteling system, not on personal devices or lists. It remains with Naked Cashmere when an employee leaves the company.

ATTITUDES AND BEHAVIORS

• Dependable and trustworthy with all store responsibilities.
• Professional, client-focused, and composed in a fast-paced environment.
• Strong work ethic, and leads by example.
• Approachable and welcoming to clients and teammates.
• Takes ownership and follows through.

REQUIREMENTS

• 3+ years of luxury or premium retail experience, including 1+ year in a supervisory or key holder role.
• Proven success building a client book and achieving sales goals.
• Strong verbal communication and ability to build teamwork.
• Punctual, with a polished, professional appearance.
• Knowledge of fashion and knitwear.
• Comfortable using POS and clienteling systems; Mac computer knowledge helpful.
• Ability to work in a small store environment.
• Flexible availability, including weekends, holidays, and peak winter and summer seasons.
• Ability to stand for extended periods and lift up to [25] lbs.

EEOC

Naked Cashmere is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.