Sales & Conference Services Manager -Kindred Resort

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Sales & Conference Services Manager is responsible for both generating new group business and flawlessly servicing contracted events. This highly visible position serves as the client's trusted advisor throughout the entire event lifecycle—from prospecting and proposal development through planning, execution, billing, and post-event follow-up.

The ideal candidate is equally passionate about sales, event planning, client relationships, and operational excellence. They possess a luxury hospitality mindset, exceptional organizational skills, and the ability to anticipate guest needs while maximizing revenue opportunities.

Success in this role requires collaboration across every department to ensure every meeting, retreat, wedding, and special event reflects the Kindred Resort brand promise.

Job Specifications: 

• Starting Wage: $65,000.00 - $75,000.00 + annual bonus
• Employment Type: Year Round 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes  

Job Responsibilities: 

Conference Services & Event Planning

• Solicit and close catering sales groups
• Conduct site tours
• Lead BEO meetings and serve as the central point of contact 
• Serve as the primary point of contact after contract signature through event departure.
• Lead all planning calls, pre-convention meetings, and client communications.
• Coordinate meeting space assignments, rooming lists, VIP arrivals, transportation, dining experiences, recreation, wellness programming, and special requests.
• Create and distribute detailed Banquet Event Orders (BEOs), Event Resumes, Group Resumes, floor plans, and production schedules.
• Ensure seamless communication between Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, Spa, Recreation, Security, and third-party vendors.
• Conduct final client walkthroughs and remain visible during program execution.
• Manage billing accuracy, master accounts, concessions, and post-event reconciliation.
• Complete post-event follow-up while identifying future business opportunities.

Revenue & Financial Management

• Maximize revenue through strategic upselling and enhancement recommendations.
• Monitor room block performance, pickup, attrition, and meeting space utilization.
• Forecast catering and event revenue accurately.
• Ensure event profitability while maintaining luxury service standards.
• Maintain accurate documentation within Delphi and related systems.
• Support departmental revenue goals and overall resort profitability.

Leadership & Collaboration

• Foster strong partnerships across all resort departments.
• Participate in daily operations meetings, event reviews, and leadership discussions.
• Champion Kindred Resort's luxury service standards and guest experience philosophy.
• Mentor operational teams on event expectations and guest preferences.
• Promote a culture of collaboration, accountability, and continuous improvement.

Job Requirements: 

As a member of the opening leadership team, this role will help establish the long-term operational foundation for conference services by:

• Developing Conference Services and Catering Standard Operating Procedures.
• Building Delphi workflows, templates, and event standards.
• Creating Banquet Event Order templates and operational documentation.
• Establishing planning timelines and communication standards.
• Partnering with Operations to develop luxury event service standards.
• Supporting departmental training initiatives.
• Assisting with opening events and operational readiness.
• Helping create one of Colorado's premier luxury meetings destinations.

Required

• Minimum three years of hotel conference services, catering, or group sales experience.
• Experience managing corporate meetings, executive retreats, incentive travel, or luxury social events.
• Strong understanding of banquet operations, catering, and hotel operations.
• Demonstrated success in sales, relationship management, and event execution.
• Excellent organizational skills with exceptional attention to detail.
• Outstanding written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced luxury environment.
• Strong financial acumen with experience forecasting revenue and managing event budgets.
• Proficiency with Microsoft Office Suite.

Preferred

• Luxury hotel or resort experience.
• Delphi, Delphi FDC, Amadeus, Opera Cloud, or comparable hotel systems.
• Knowledge of mountain resort operations and destination meetings.
• Experience with weddings and high-end social events.
• CMP, CPCE, or other hospitality certifications.

The expected pay range is $65,000.00 - $75,000.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  517407
Reference Date: 09/10/2026 
Job Code Function: Catering & Conference