Residential Outreach Specialist - Outside Sales

Residential Outreach Specialist

Resource Innovations is seeking a Residential Outreach Specialist to join our growing team in the San Diego Area. The Residential Outreach Specialist is responsible for promoting and supporting enrollment in the Energy Savings Assistance Program, an income-qualified energy conservation program. The program provides participating households with personalized energy education and the installation of eligible energy-saving measures.

This field-based position engages directly with customers, determines household and property eligibility, explains program benefits, collects required enrollment documentation, and installs basic energy- and water-saving measures.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we continue to expand our portfolio of clean energy solutions to help utilities address increasingly complex and interconnected challengesincluding load flexibility, electrification, and carbon reduction. With every step, we're leading the charge to power change.

Essential Functions:

• Conduct outreach to eligible households through door-to-door canvassing, customer lead lists, referrals, prior customer recommendations, census tract information, and other approved sources.
• Meet with utility customers to explain the Energy Savings Assistance Program and communicate the benefits of participation.
• Explain household income requirements and residential property eligibility criteria.
• Describe available energy-conservation measures, their anticipated benefits, and the timing of each phase of the program.
• Provide energy-conservation education and practical cost-saving recommendations to help customers establish energy-saving goals.
• Evaluate and document household income eligibility and the structural eligibility of each residence.
• Complete enrollment paperwork and obtain all required documentation from eligible households.
• Maintain accurate, complete, and legible customer records using required program forms and data-collection systems.
• Install eligible basic energy- and water-saving measures, which may include:
• LED light bulbs
• Torchiere lamps
• Smart power strips
• Faucet aerators
• Toilet water-saving devices
• Maintain professional and respectful interactions with customers while working in and around their homes.
• Follow all company safety policies and procedures and conduct work in a manner that protects the health and safety of employees, customers, and the public.
• Perform other duties as assigned.

Resource Innovations