Operations Supervisor

Join to apply for the Operations Supervisor role at CVS Health . Get AI-powered advice on this job and more exclusive features. At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Management Work effectively with store management and store crews Supervise the store’s crew through assigning, directing, and following up of all activities Effectively communicate information both to and from store management and crews. Customer Service Assist customers with questions, problems, and complaints Promote CVS customer service culture (Greet, offer help, and thank) Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations). Maintain customer/patient confidentiality Merchandise/Presentation Price merchandise Stock shelves Support the planning, execution, display, sign, and inventory of weekly, promotional, and seasonal merchandise Support the planning, execution, display, and maintenance of off-shelf merchandise. Required Qualifications Deductive reasoning ability, analytical skills, and computer skills. Advanced communication, supervision, and influencing skills. Ability to work a full-time flexible schedule, including early mornings, overnight, weekends, overtime, and respond to urgent issues. Preferred Qualifications Experience as a retail supervisor. Education High School Diploma or Equivalent Preferred but Not Required. Additional Details Anticipated weekly hours: 40 Time type: Full time Pay range: $17.25 - $26.00 per hour, depending on experience and location. Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and belongs. Benefits Includes medical plans, 401(k), employee stock purchase, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit . Application deadline: 08/06/2025. Additional Information Seniority level: Not Applicable Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitals and Health Care Referrals increase your chances of interviewing at CVS Health by 2x. #J-18808-Ljbffr CVS Health