Director of Operations

Position: Director of Operations

Location: On-site in Sterling Heights, MI

About Us

Early Autism Services is a leading provider of Applied Behavior Analysis (ABA) services with a national presence, committed to delivering high-quality care to children with autism and other developmental disabilities. Our team of skilled professionals is dedicated to providing compassionate and effective treatment, and we are looking for a Director of Operations to support the seamless coordination of care and operations across our Michigan market.

Position Summary

Early Autism Services is seeking a strategic Director of Operations to drive operational excellence, scalability, and growth across our clinics in Michigan. In this onsite, field-based leadership role, you will oversee clinic performance, manage administrative teams, and ensure the consistent execution of workflows. This position is ideal for a data-driven leader who excels at building systems, coaching teams, and fostering community relationships to support market expansion and maintain high service delivery standards.

Key Responsibilities

• Strategic & Operational Leadership: Oversee daily and weekly clinic operations, managing budget performance (including revenue and cost drivers) and ensuring cross-functional alignment. Serve as the primary escalation point for operational, staff, and client concerns to ensure timely resolution.

• Team Development & Coaching: Lead and develop Clinic Coordinators and administrative staff. Establish clear accountability structures and provide ongoing coaching and training to strengthen leadership capability and ensure consistent execution of daily tasks.

• Intake, Launch & Growth: Own the full local intake process—from new client inquiries to service coordination—and monitor intake metrics to identify growth barriers. Coordinate new clinic launches and build referral networks within the community to sustain long-term market presence.

• Performance Management: Monitor key operational metrics such as clinic hours, utilization, and cancellations. Implement scalable solutions to improve efficiency and maintain accurate reporting tools to provide leadership with insights for business planning.

• Insurance Oversight: Manage day to day oversight of Wayne County Medicaid Contract and ensure Early Autism Services successfully delivers care in accordance with contract and clinical standards

Ideal Candidate Profile

• Aba and Wayne County Medicaid understanding (preferred)

• Experienced Operator: Proven success in clinic management, administrative workflows, and managing intake systems.

• Growth-Oriented Leader: Ability to lead through systems and measurable outcomes, with specific experience supporting new clinic launches and market expansion.

• Strong Communicator: Capable of building trust, transparency, and alignment across clinical and administrative teams.

• Field-Focused: Highly organized, proactive, and committed to onsite, field-based leadership, including regular weekly or bi-weekly clinic visits and walkthroughs.