Technical Customer Support Engineer

CUSTOMER SUPPORT ENGINEER I & II Support the Tools That Power the World Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading chip manufacturers worldwide. Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD. We are committed to technical excellence, professional growth, and diversity in the workplace. At Kokusai Semiconductor Equipment Corporation (KSEC), this role is designed for early-career engineers who want structured development, real responsibility, and exposure to advanced semiconductor manufacturing environments. Mechanical, Electrical, Mechatronics, or related engineering graduates Early-career engineers (0–3 years’ experience) Technically curious individuals who enjoy troubleshooting and customer interaction Engineers who want structured learning and real-world impact You don’t need years of semiconductor experience. You do need strong fundamentals, mechanical aptitude, and a willingness to learn. Basic understanding of electrical systems and troubleshooting fundamentals Flexibility for travel (as needed) and schedule adjustments Perform preventive maintenance on advanced semiconductor equipment Follow KSEC and customer safety protocols at all times Support equipment installation or removal as required Complete documentation and administrative reporting accurately Provide feedback to technical support and engineering teams Maintain professional, customer-facing behavior Phase 1 – Structured Training: classroom instruction and on-the-job training (OJT) including: Preventive maintenance (PM) and corrective maintenance (CM) fundamentals Exposure to KSEC administrative systems and technical databases Phase 2 – Guided Customer Support Perform preventive maintenance with supervision Begin direct interaction with customer engineering teams Support multiple customer tool sets Act as a professional liaison between customers and internal support teams Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.