Field Service Technician

Job Description

Company Description Excel Machine Technologies specializes in the sales, service, and parts support of CNC machinery across Upstate New York. The company represents leading brands such as CITIZEN, MIYANO, HURCO, TAKUMI, Willis, and CONDAT Metal Working Fluids. As an exclusive authorized dealer, Excel Machine Technologies supports a wide range of equipment including CNC turning centers, vertical and horizontal machining centers, 5-axis machining centers, Swiss lathes, vertical lathes, and CNC saws. The team focuses on delivering reliable technical support, responsive service, and tailored solutions to manufacturing customers. Candidates joining the company will work with advanced CNC technologies in a customer-focused, service-driven environment.
Role Description The Field Service Technician is a full-time, on-site role located in the Rochester, New York Metropolitan Area. This position is responsible for installing, commissioning, troubleshooting, and repairing CNC machines at customer facilities. Day-to-day tasks include performing preventive maintenance, diagnosing mechanical, electrical, and control issues, and completing service reports and documentation. The technician will provide technical support and training to customers on proper operation and basic maintenance, while ensuring minimal downtime and high equipment reliability. The role also involves coordinating with the parts and sales teams, following safety standards, and traveling within the region to support multiple customer sites.
Qualifications

• Strong technical skills in CNC machinery: mechanical assembly, alignment, and repair of CNC turning centers, machining centers, lathes, and related equipment.
• Electrical and controls knowledge: ability to read schematics, work with CNC controls (e.g., Fanuc, Mitsubishi, or similar), diagnose electrical issues, and perform basic programming or parameter adjustments.
• Troubleshooting and diagnostic skills: experience systematically identifying and resolving mechanical, hydraulic, pneumatic, and electronic problems in industrial equipment.
• Customer service and communication: ability to explain technical issues clearly, provide on-site training, and maintain professional relationships with customers and internal teams.
• Documentation and organization: skill in completing service reports, maintenance logs, and parts requests accurately and on time.
• Relevant experience: prior field service or maintenance experience in CNC or industrial machinery; familiarity with metalworking fluids is a plus.
• Education and certifications: technical diploma, apprenticeship, or associate degree in mechanical, electrical, or industrial technology preferred; relevant industry certifications are an advantage.
• Work conditions: ability to travel within Upstate New York, work on-site in manufacturing environments, lift and move components as needed, and follow all safety procedures.