Management and Program Analyst

Summary

WHAT IS LARGE BUSINESS AND INTERNATIONAL?

A description of the business units can be found at:

• Position(s)will be filled in the following area(s):
  • LBI - Office of Program and Business Solutions, Business systems Planning: Technology Integration, Program and Business Solutions (PBS), Office of Tech & Business Solutions (TPS) CASE MGMT SYSTEM SOLUTIONS (CMSS).

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

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Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Advises and/or designs solutions that meet individual customer circumstances, expertise, and goals. Breaks down problems, identifies patterns and proposes innovative solution approaches to automate workflows and business processes to increase operational efficiency, and drive growth primarily through low-code solutions.
• Serves as an expert in visual application building approach to deliver applications using low-code functionalities. Knowledge of executing testing protocols to address technical issues and glitches and scrutinize and test multiple times to check performance and eliminate technical faults.
• Recommends actions to implement solution design and administration by advising on functionality, data usage and reporting, application maintenance, solution infrastructure and data security, metadata, overall use of tools and solutions, best practices, data retention and records management, 508 compliances, and governance.
• Develops and delivers technical training presentations for customers based on identified interest and/or need. Conducts workshops, presentations, and demonstrations to showcase the capabilities and benefits of low-code platforms to teammates and internal stakeholders.
• Collaborates with cross-functional teams, including business analysts, developers, and project managers, through inter-departmental engagements and communication to ensure successful delivery of digitalization and business improvement solutions.

STANDARD POSITION DESCRIPTIONS (SPD): PD23375, PD23376, and PD23377

Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• If selected at a lower grade level, you may be promoted w/o further competition to the full working level.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:

SPECIALIZED EXPERIENCE/EDUCATION GS-09: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service.

Specialized experience for this position includes:

• Experience collecting and analyzing information from interviews, observations, records, or other sources to support findings and recommendations.
• Experience applying analytical methods and established policies or procedures to identify operational issues and recommend improvements.
• Experience preparing reports or summaries that document findings, identify issues, and recommend solutions.
• Experience interpreting, policies, procedures or regulations to support evaluations of organizational or program operations.
• Experience presenting findings and recommendations to supervisors or management to support organizational improvement.

OR

EDUCATION: You may substitute education for specialized as follows: A master's or equivalent graduate degree in a related field of study.

OR

Two (2) full years of progressively higher-level graduate education leading a master's degree in a related field of study. One (1) year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.

OR

L.L.B. or J.D., if related.

OR

COMBINATION OF EDUCATION AND EXPERIENCE: A combination of qualifying graduate education and experience equivalent to the amount required.

SPECIALIZED EXPERIENCE/EDUCATION GS-11: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service.

Specialized experience for this position includes:

• Experience conducting studies of administrative or operational processes to identify issues and recommend improvements that enhance organizational effectiveness or efficiency.
• Experience analyzing information from multiple sources to evaluate program operations and develop recommendations.
• Experience applying administrative laws, policies, procedures, or regulations to evaluate organizational processes and recommend improvements
• Experience preparing analytical reports, briefings, or other written products that communicate findings and recommendations.
• Experience presenting findings and recommendations to management or stakeholder to support operational improvements.
• Experience collaborating with stakeholders or subject matter experts to gather information and evaluate business or administrative processes.

OR

EDUCATION: You may substitute education for specialized as follows: A Ph.D. or equivalent doctoral degree in a related field of study that demonstrate the knowledge, skills and abilities to do the work.

OR

Three (3) full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study that demonstrate the knowledge, skills and abilities to do the work.

OR

An LL.M., if related.

OR

COMBINATION OF EDUCATION AND EXPERIENCE: A combination of qualifying graduate education and experience equivalent to the amount required.

SPECIALIZED EXPERIENCE GS-12: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.

Specialized experience for this position includes:

• Experience planning and conducting studies of work processes, business operations, or administrative programs to identify issues and recommend improvements that enhance organizational efficiency.
• Experience analyzing information from a variety of sources to evaluate program operations, identify trends or problems and develop recommendations.
• Experience applying administrative laws, policies, procedures or regulations to evaluate program operations and recommend improvements or resolve operational issues.
• Experience presenting findings and recommendations to management or stakeholders to support decision-making and implementation of process improvements.
• Experience coordinating with stakeholders or subject matter experts to evaluate business processes, gather requirements or improve administrative or operational practices.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages
• Cost-of-Living Allowances (COLA): Alaska, Hawaii, Puerto Rico includes includes COLA. See COLA Rates 2026.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at View phone number on click.appcast.io option #1 for ERC.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.