Delivery Manager

Delivery Manager

We are looking for a proactive, empathetic, and business-oriented Delivery Manager to join our Delivery Team.

In this role, you will act as a strategic partner to clients and a trusted point of contact for our Ubiminders, ensuring a high-quality experience on both sides. Your main focus will be to understand, track, and communicate the impact of our consultants' work, making sure clients clearly perceive the value delivered.

You will play a key role in client retention and experience, working closely with People teams, while also supporting account growth through insights in partnership with Account Managers. This role requires a highly consultative mindset, with strong relationship management and communication skills.

What You'll Do

Client Relationship & Value Delivery

• Build strong relationships and act as the main point of contact for delivery topics.
• Lead regular client syncs, ensuring alignment, transparency, and satisfaction.
• Clearly communicate the business impact and value generated by consultants.

Delivery Excellence & Value Tracking

• Monitor consultant performance and ensure alignment with client expectations.
• Track delivery health, proactively identifying and mitigating risks.
• Provide visibility into results, outcomes, and overall impact.

Consultant Experience & Retention

• Build trust with consultants through regular check-ins and ongoing support.
• Identify early signs of disengagement or attrition risk and act proactively.
• Partner with People teams to support development and retention strategies.

Risk & Issue Management

• Identify and manage risks related to performance, engagement, and satisfaction.
• Handle complex situations and mediate conflicts between clients and consultants.
• Escalate issues when needed, ensuring timely and effective resolution.

Project Management

• Manage outsourcing projects (when applicable), ensuring alignment on scope, timelines, and deliverables.
• Monitor progress and proactively mitigate risks.
• Keep stakeholders aligned throughout the project lifecycle.

Opportunity Identification & Growth Support

• Identify opportunities for expansion within existing accounts.
• Share insights with Account Managers to support growth strategies.
• Contribute to long-term partnerships through consistent value delivery.

Cross-functional Collaboration

• Collaborate with Talent, People, and Account teams to ensure alignment.
• Support hiring and onboarding processes when needed.
• Contribute to continuous improvement of delivery and internal processes.

What We're Looking For

Mandatory Skills

• Native or bilingual proficiency in English and Portuguese.
• Experience in Project Management, Client Success, or Account Management (preferably in tech, outsourcing, or staffing).
• Strong ability to understand and communicate business impact.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proven problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Nice to Have

• Experience with staff augmentation or distributed teams.
• Familiarity with software development environments.

Role Structure & Collaboration

• Account Managers: Responsible for account growth and expansion.
• Talent Acquisition (TA): Responsible for hiring and pipeline management.
• Project Managers: Responsible for delivery visibility, client relationship, and retention, acting as the bridge between clients and consultants.