Business Systems Analyst

Business Systems Analyst - Field Operations Platform

Duration: Long-Term Contract Opportunity

Location: Hybrid (St. Louis, Charlotte, or Denver preferred)

About the Opportunity

Our client is seeking a Business Systems Analyst to support a rapidly growing mobile operations platform used by a large field workforce organization.

This platform supports multiple operational groups and is evolving from a single application into a broader workflow-driven business platform. The team is looking for an analyst who thrives in ambiguous environments and enjoys turning complex business challenges into clear, actionable requirements.

This is not a traditional documentation-focused BA role.

The successful candidate will partner directly with business stakeholders, uncover requirements that are often incomplete or loosely defined, and create detailed functional specifications that guide successful solution delivery.

Key Responsibilities

Requirements Discovery

• Collaborate with operational stakeholders to understand business needs and challenges
• Facilitate discussions to uncover requirements that may not be clearly documented
• Analyze current processes and identify opportunities for improvement
• Translate business objectives into actionable requirements

Workflow & Functional Analysis

• Define end-to-end business workflows
• Document business rules and process exceptions
• Map user interactions and system behavior
• Create implementation-ready functional requirements
• Partner with UX, business, and technology teams to ensure alignment

Product & Platform Support

• Develop deep expertise within an assigned platform area
• Serve as a trusted advisor for business and technology stakeholders
• Help guide platform enhancements and functional improvements
• Communicate effectively with users, technical teams, and leadership

What Success Looks Like

A successful candidate will:

• Independently gather and define requirements from ambiguous business requests
• Build trusted stakeholder relationships
• Produce clear, detailed, and actionable requirements documentation
• Become a recognized subject matter expert within their assigned area
• Take ownership of outcomes and solution quality

Ideal Background

We have seen success from candidates with experience in:

• Business Analysis
• Product Analysis
• Product Ownership
• Quality Assurance
• Software Development
• Operations Analysis

Particularly valuable experience includes:

• Greenfield requirements discovery
• Workflow analysis
• Process mapping
• Functional specification development
• Stakeholder interviews and facilitation
• Complex business problem solving

Key Competencies

Requirements Discovery

Ability to gather information from stakeholders who may not fully understand or articulate their needs.

Workflow Analysis

Ability to understand, document, and improve end-to-end business processes.

Detail Orientation

Capability to create highly detailed requirements with minimal ambiguity.

Communication

Comfort engaging with both end users and executive stakeholders.

Critical Thinking

Ability to break down complex operational challenges into structured solutions.

Preferred Tools & Technologies

Experience with:

• Jira
• AI-enabled productivity tools (Copilot, ChatGPT, Kiro, or similar)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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