Patient Financial Services Representative

About Altior Healthcare Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas. Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side‑by‑side, delivering compassionate, evidence‑based treatment that changes lives. As part of the Altior network, you’ll find the stability of an established organization with the heart of a close‑knit treatment community where every role matters. Job Summary: We are seeking a detail‑oriented and compassionate Patient Financial Services Representative to join our team. The ideal candidate will possess strong medical administrative skills, excellent communication abilities, and a thorough understanding of medical billing and patient financial responsibilities. In this role, you will serve as a vital link between patients and our clinical teams, ensuring accurate financial processing, insurance coordination, and exceptional customer service to support our clients’ treatment journey. Responsibilities Assist patients with financial inquiries related to their treatment plans, insurance coverage, and billing processes. Verify patient insurance information and obtain pre‑authorizations or referrals as needed to facilitate seamless billing procedures. Prioritize and collect payments accurately and efficiently while maintaining compliance with privacy regulations and confidentiality standards. Collaborate with clinical staff to ensure all necessary documentation is complete for billing purposes. Maintain detailed records of patient accounts, payment histories, and insurance claims in our management system. Follow up on outstanding balances or denied claims promptly (via email and by phone) to optimize revenue cycle management. Provide exceptional customer service by addressing patient concerns timely, professionally, and empathetically. Escalate unresolved or high‑risk accounts appropriately. Performs other job‑related duties as assigned. Requirements Proven experience in a medical office setting with a focus on financial services or billing support. Knowledge of medical terminology and familiarity with healthcare billing procedures. Strong organizational skills with attention to detail in managing multiple accounts simultaneously. Excellent communication skills to effectively interact with patients, insurance providers, and team members. Proficiency in office software applications and electronic health record systems. Experience supporting medical administrative functions within a mental health or behavioral health environment is a plus. Join us in delivering compassionate financial support that empowers our clients on their path to recovery! Ability to work hybrid 2/3 schedule (2x per week in‑office/3x per week remote) Work Environment and Physical Requirements This is a hybrid position requiring regular in‑office attendance based on business needs and company policy. Work is primarily performed in a professional office or home environment. Requires prolonged periods of sitting and working at a computer, including frequent use of a phone, keyboard, mouse, and multiple computer monitors. Must be able to communicate effectively via telephone, video conferencing, and in person. Requires the ability to review, analyze, and interpret data, reports, and electronic documents with attention to detail. May occasionally be required to move or transport office materials weighing up to 15 pounds. Requires the ability to remain stationary for extended periods while performing analytical and administrative tasks. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Compensation Starting compensation range of $28.00 - $32.00 hourly. Exact compensation will be determined by experience, education, licensure/certifications, and location, in accordance with applicable laws. Salary Range

$28 - $32 USD

Comprehensive benefits package: medical, dental, and vision. 401k with 4% match. Paid Time Off Programs including vacation, holidays, and illness. For Direct Care roles: Chef made meals onsite. Professional trainings provided for development; continuing education assistance for clinicians. Supportive clinical supervision and professional development. Altior Healthcare is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Will you now or in the future require sponsorship? * Select... This role requires an in‑office presence two (2) days a week at our corporate office location in Los Angeles. Are you able to meet this requirement? * Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Paradigm Treatment Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... 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