Service Advisor

Franklin Toyota in Statesboro, GA is seeking a dedicated and customer-focused Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a positive experience through clear communication and efficient service coordination.
Responsibilities

• Greet customers promptly and courteously, understanding their vehicle service needs.
• Provide accurate repair estimates and explain recommended services.
• Work closely with service technicians to communicate customer concerns and receive updates.
• Schedule service appointments and manage the service workflow to maximize efficiency.
• Maintain detailed service records and ensure customer information is accurately recorded.
• Address and resolve customer complaints or concerns in a professional manner.
• Promote additional services or products that benefit the customer's vehicle maintenance.

Requirements

• Excellent interpersonal and communication skills.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Basic automotive knowledge and the ability to quickly learn vehicle service procedures.
• Strong attention to detail and organizational skills.
• Previous experience in a customer service or service advisor role preferred.
• Professional and friendly demeanor with a strong customer service orientation.
• Must be available to work some Saturdays
• Must have full-time availability

Benefits

• Competitive compensation package.
• Opportunities for career growth and professional development.
• Employee discounts on vehicle service and products.
• Comprehensive training and ongoing support.
• Saturday lunch provided

About the Company

Franklin Toyota is a trusted automotive dealership located in Statesboro, GA, committed to providing exceptional customer service and high-quality vehicles. Our team values integrity, teamwork, and a customer-first approach. Join Franklin Toyota to be part of a company that is dedicated to excellence in everything we do.