Front Office Agent

Tally Capital Hotel

Job Description

Description:

Join the team that’s redefining hospitality. Tally Capital Hotel personalized service to create a guest experience that’s anything but ordinary. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.

What You’ll Do

As a Front Desk Agent, you’ll be the face of Tally Capital Hotel—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:

Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
Managing reservations, room assignments, and guest inquiries via phone, email, and in person
Handling payments, verifying IDs, and maintaining accurate records in our property management system
Resolving guest concerns with empathy and efficiency, escalating issues when needed
Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
Promoting hotel amenities, local attractions, and upselling services when appropriate
Maintaining a clean, organized, and secure front desk environment

Requirements:

What You Bring

We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:

Previous front desk or customer service experience (hospitality preferred)
Strong communication skills and a calm, solution-oriented approach
Familiarity with hotel systems (Oracle and StayNTouch is a bonus) is a plus
Ability to multitask and stay composed in a fast-paced environment
Flexibility to work mornings, evenings, weekends, and holidays as needed
A team-first attitude and a genuine desire to make guests feel welcome

What We Offer

Competitive hourly pay
Paid time off and holiday pay
Health benefits including fully company paid medical, dental and vision
Employee discounts on hotel stays and amenities
Opportunities for advancement and cross-training
A stylish, supportive work environment where your ideas matter

Ready to join a hotel that’s anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Tally Capital Hotel.

Apply

Vacancy posted 16 days ago

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