Customer Service Representative

Job Description

Job Description

C USTOMER SERVICE REPRESENTATIVE

MSS International is a UK world leader (Europe, India, Americas) specialist in engineered components and assemblies. MSS harnesses over 50 years of metallurgical expertise and global production capabilities to deliver high precision, engineered components for critical and energy sector applications.  The company is looking for strengthening its talent ‘s pool in the USA by recruiting and selecting two (2) outstanding specialists in the Global Supply Chain Department.

Reporting to the Global Supply Chain Director and to the Sales Director Americas the Customer Service Rep focus is customer satisfaction and service excellence across all stages of the order cycle – from order entry to on-time delivery. He/She will be coordinating with third parties, business partner, clients and colleagues (sales, finance, logistics). The Candidate has a minimum of 3/5 years’ experience in a customer service, order management or logistics, ERP / CRM system (MS Dynamics, Salesforce etc.), proficiency in MS Office. 

Associate or bachelor’s degree in business, supply chain, communication or related field/equivalent experience. 

MS Business experience is a plus. 

All candidates must show an outstanding ability in team working, problem solving and customer orientation. They must be naturally inclined to collaboration with a strong results-oriented mindset. High stress tolerance and great understanding of different cultures/work environment is a plus.

Reference base salary between $70K and $85K + bonus + benefits.

The positions are 100% on-site and require US work authorization

MSS does not discriminate on the basis of race, color, age, sex, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, political affiliation, union membership, protected veteran status, protected genetic information, marital status or any other characteristic protected by applicable federal, state or local law, in making employment decisions including but not limited to hiring, wages, promotions, rewards, and access to training. Qualified applicants and workers shall be provided with reasonable accommodation for disability and religious practices.

INLAY USA – Professional recruiting - is supporting MSS International on this exciting recruiting and selection project. 

No AI will be used in the process. Feedback will be provided to each applicant within 30 days.