Hotel General Manager

General Manager

The role of a General Manager is to ensure that Hotel and Food and Beverage standards are met both within and outside of the hotel by fostering guest relationships and ensuring customer retention. As a General Manager, you oversee each department, analyze growth and areas for improvement, and constantly look ahead to achieve future goals. You maintain positive relationships with property managers, owners, and external clientele to ensure satisfaction across all sectors of business development and growth. You enable the Mr. C hospitality approach by enhancing hotel standards and procedures, ensuring that property maintenance is exceptional daily, and that all guests receive excellent customer service. The position requires persistent attention to detail, as any issues that arise throughout the day and night are monitored. As a General Manager, you embody the four pillars of Service, Simplicity, Purity, and Freedom, which represent the company's culture and mission.

Duties and Responsibilities

• Foster and maintain strong guest relationships to enhance customer satisfaction and loyalty.
• Oversee and manage daily operations across all hotel departments by conducting regular assessments to identify areas for improvement and growth.
• Analyze business performance and develop strategies to drive growth and profitability.
• Maintain and nurture positive relationships with property managers, owners, and external stakeholders.
• Ensure adherence to hotel standards of excellence in all aspects of hotel operations.
• Monitor and address any operational issues that arise, both during the day and night ensuring all equipment and systems are functioning optimally.
• Ensure that the team aligns with and upholds the company's culture and mission.
• Ensure exceptional guest service by addressing guest needs, complaints, and feedback promptly and professionally.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Monitor guest experiences and work to resolve any issues that arise during their stay.
• Oversee the hotel budget, including monitoring expenses and revenue by implementing cost-control measures to maintain profitability.
• Manage online presence, including the hotel website and social media channels.
• Prepare reports on hotel performance, including occupancy rates, revenue, and guest satisfaction.
• Handle administrative tasks such as ordering supplies and managing vendor relationships.
• Represent the hotel at industry events and networking functions.
• Stay informed about industry trends and best practices to ensure the hotel remains competitive.
• Lead the team ensuring all internal employees are met with a positive working environment by increasing employee satisfaction and development to grow.

Qualifications and Requirements

• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Education: Degree in Business Administration, Hotel/Hospitality Management or relevant field
• Experience Required: Seven to ten years of experience as a Hotel Manager or Management position.
• Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Mr. C's standards.